11-05-2017 11:59 PM - edited 11-06-2017 03:10 AM
Although I have my notebook plugged in, the battery drains down completely and shuts off. The battery then charges while it's off and I start over again with the same process. I have used the original power supply as well as a working universal power supply. Neither one charges the battery while the unit is on.
I tried finding the Windows 10 battery companion by typing battery in the search bar. It isn't there.
I do not have airplane mode turned on. What could be wrong?
VERY STRANGE SOLUTION:
When I typed "airplane mode" in the windows 10 search box (bottom left of screen), it popped up a window showing airplane mode was off. It only took me until 3 a.m. to randomly discover that when I went to "Lenovo Companion" and clicked "hardware settings," Airplane Power Mode was turned ON there?? I toggled it to off, and now everything is working fine. I don't get it.....and I'm not happy I had to stay up.