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Geoffk
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Posts: 20
Registered: ‎12-14-2017
Location: US
Views: 989
Message 1 of 17

P50s Serial Number and Model Type question

Hi, I recently bought a P50s used, and I'm having trouble determining the serial number and model type. There is only one sticker on the bottom which reads "S481D0100260000XX 15/09" (where XX is two more numbers). 15/09 must be the build date, but the rest is a mystery. Going into the BIOS, it indicates that the first part "48106D0100" is the system type and "260000XX" is the Serial Number. But Lenovo's web page doesn't recognize either of these as model types or serial numbers. I'm pretty positive that it's a genuine Thinkpad. It has a US keyboard, a 1980 (non-touch) display, an I5-6300 processor, 8Gb of RAM and a 500 Gb HDD. Aside from the difficulty in getting support, I think that the serial number issue is preventing Thinkvantage Update (tvus) from working properly. The "Scan for your serial number" web page option doesn't work either. Does anyone recognize this format and know how to get a usable serial number? Thanks!
Community SeniorMod
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Message 2 of 17

Re: P50s Serial Number and Model Type question

Hello,

 

If WIndows is installed, try opening an elevated Command Prompt (filename: CMD.EXE) and issuing the following commands:

wmic.exe baseboard get product
wmic.exe bios get name,serialnumber,version
wmic.exe csproduct get vendor,name,identifyingnumber

 Do any of them return a serial number?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Geoffk
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Message 3 of 17

Re: P50s Serial Number and Model Type question

Thanks for the reply. I have Win 7 installed, so I tried them. Unfortunately, all of them return the same information as the BIOS and sticker. The system type is 46... and the name is 2600... This is all consistent, but not very helpful.
SeniorGuru
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Message 4 of 17

Re: P50s Serial Number and Model Type question

If you remove the battery, is there a white label inside the battery compartment which provides specifics of that machine?

Geoffk
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Message 5 of 17

Re: P50s Serial Number and Model Type question

Thanks for the suggestion. Unfortunately, I checked inside there. I even took the bottom off and checked the whole interior and back side of the bottom. Except for a WiFi label, the 48../26.. label is the only one.
Geoffk
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Message 6 of 17

Re: P50s Serial Number and Model Type question

Incidentally, I also have the original box, which had a serial number label. Unfortunately, that label is mostly torn off and completely unreadable.
Community SeniorMod
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Message 7 of 17

Re: P50s Serial Number and Model Type question

It sounds like someone sold you an engineering sample or a pre-release version.  That is consistant with the manufacture date. - 15/09.  (YY/MM)  That was earlier than final versions were being made.  I think the seller should have told you that when you bought it.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Community SeniorMod
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Views: 929
Message 8 of 17

Re: P50s Serial Number and Model Type question

Hello,

 

Drivers and support files for the P50s can be found at

 

https://pcsupport.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-P-Series-laptops/ThinkPad-...

 

Even if it turns out that you have a pre-release or engineering sample model, many of these drivers may still work on that model.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Geoffk
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Registered: ‎12-14-2017
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Views: 925
Message 9 of 17

Re: P50s Serial Number and Model Type question

Yes, I know that.  In fact, I installed the current Win 7 install myself from a standard CD (with USB3 drivers from Lenovo slipstreamed in).  Most of the drivers do seem to work fine, as does the system in general.  But there are a few niggaling issues.  In particular:

1. There are still 3 "unknown" devices in device manager, even though I think that I installed all of the drivers.

2. I can't seem to install Win 7 SP1, as it gets to 11% on the reboot configuration and then rolls back.  This is most likely a missing device problem.

3. Although the Intel video driver is installed and is reported as working correctly, the installer failed, and the Intel video control panel crashes whenever an option is selected.  That control panel dll also reports a crash on every new login.

If I had a serial number that worked, than TVUS would be a great way of fixing (or at least checking) these.  But TVUS starts the scan and then reports that TVUS can't update to the latest version (in fact, the latest version is already installed, as is MS .Net 4.5). I suspect that it isn't sure of the model and type for serial number reasons.

So I have a system which is about 95% working, including sound, hotkeys, Fn keys, video resolution and trackpoint/pad.  But, as an IT Pro, that last 5% is bothering me.

 

Community SeniorMod
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Views: 900
Message 10 of 17

Re: P50s Serial Number and Model Type question

Hello,

 

For the unknown devices, what are the Hardware IDs listed for them in the Device Manager?  Maybe determining the correct drivers for thos will resolve the issues with Service Pack 1 installation and the Intel video driver issue.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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