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kishandesai_02
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Posts: 14
Registered: ‎07-16-2017
Location: US
Views: 3,223
Message 1 of 61

P51s Freezing a lot

I bought the P51s as soon as it came out, and since day 1 the laptop freezes randomly while I use it. This occurs during both light and heavy usuage. It also occurs after signing without even ever running an application. During the freezing period the mouse no longer responds nor does the keyboard. I ran a full diognostics test and no errors in the hardware were found. Any suggestions on how to fix this or what I should do? I have also attached the specs of my laptop.

rvcjew
802.11n
Posts: 309
Registered: ‎08-27-2013
Location: US
Views: 3,158
Message 2 of 61

Re: P51s Freezing a lot

I would make sure your power plan is in high performance first and see if that makes any difference and I would run the lenovo companion app and see if has any system updates for you. Did you already make your recovery USB, if so can reload the machine fresh from that and see if it helps.
I own a Y510p SLI (retired), Yoga 2 Pro, P50 4K, X1C5
viconix
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Posts: 13
Registered: ‎12-14-2012
Location: US
Views: 3,115
Message 3 of 61

Re: P51s Freezing a lot

I am experiencing the same thing with my P51s too.

very random.

when it freezes, no keyboard, trackpoint, or trackpad repsponse, but if a video is playing, the video freezes but the sound continues... weired.

Everyting is up to date using the Lenovo Update util

lost.....

rvcjew
802.11n
Posts: 309
Registered: ‎08-27-2013
Location: US
Views: 3,093
Message 4 of 61

Re: P51s Freezing a lot

If you run latency mon and let it sit what does it say is happening when you get the freezes?

http://www.resplendence.com/latencymon

I own a Y510p SLI (retired), Yoga 2 Pro, P50 4K, X1C5
kishandesai_02
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Posts: 14
Registered: ‎07-16-2017
Location: US
Views: 3,063
Message 5 of 61

Re: P51s Freezing a lot

I installed updates that were availible for my laptop. So far I have noticed that it's not freezing but is very laggy. Theres a delay in the mouse and keyboard sometimes that lasts anywhere from 2-5 seconds. I haven't used the laptop much after the update so I can't say for sure that the freezes are gone. For the lags is there anything else you recommend? Thanks.

rvcjew
802.11n
Posts: 309
Registered: ‎08-27-2013
Location: US
Views: 3,053
Message 6 of 61

Re: P51s Freezing a lot

Is this delay on the internal trackpad/trackpoint and keyboard or a wireless usb device?
I own a Y510p SLI (retired), Yoga 2 Pro, P50 4K, X1C5
kishandesai_02
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Posts: 14
Registered: ‎07-16-2017
Location: US
Views: 3,009
Message 7 of 61

Re: P51s Freezing a lot

It is on the internal trackpad and keyboard.

rvcjew
802.11n
Posts: 309
Registered: ‎08-27-2013
Location: US
Views: 3,006
Message 8 of 61

Re: P51s Freezing a lot

Have you ran Latency mon to see what report it gives?
I own a Y510p SLI (retired), Yoga 2 Pro, P50 4K, X1C5
kishandesai_02
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Posts: 14
Registered: ‎07-16-2017
Location: US
Views: 2,983
Message 9 of 61

Re: P51s Freezing a lot

Attahced is a screenshot of the Latency mon test.LatencyMon.JPG

kishandesai_02
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Posts: 14
Registered: ‎07-16-2017
Location: US
Views: 2,980
Message 10 of 61

Re: P51s Freezing a lot

Ran the test again and there seems to be no problem. After I ran the previous test while trying to post the test the laptop was freezing and lagging a lot. Although after this test posting the results there were no freezes or lags. Which is weird because the problems are on and off.Test2.JPG

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