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liu8han
What's DOS?
Posts: 1
Registered: ‎01-30-2019
Location: US
Views: 2,444
Message 1 of 133

P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Dear Sir or Madam

 

I am not a native speaker.

 

My brand new P52 4k needs to reboot three time at each power-off start, befor it goes to login screen.

I updated intel ME 12.0 Firmware to 12.0.22.1310 via lenovo vatange. And it said that the update was successfull.

Befor this update, the computer had never met this kind problem.

 

I tried to install 12.0 Firmware manualy, but failed ever time.

 

It's there any way to solve this problem. I've to go to lenove local service center?

 

I hope you can help me , any useful reply will be highly appreciate.

 

Thanks in advance.

 

JohnL
Token Ring
Posts: 81
Registered: ‎06-19-2009
Location: US
Views: 2,372
Message 2 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

I am having a similar experience on a P72 (Windows 10 1809).

 

I cannot enter the BIOS on the 1st or 2nd boot; 3rd boot is OK. Boot-up time has slowed; Windows Fast-Startup is no longer honored. But Windows boot up fine. I tried an F9 reset to no avail.

 

I have tried to back off the ME 12.0 firmware. Communication with the operating system no longer functions. I tried re-installing the latest ME software, but this fails also. To me, it appears that the firmware installation process has failed (the firmware itself may be OK??). The entries and drivers in the device manager look OK, but don't appear to work.

 

I would like to back out the firmware upgrade, but can't.

 

Any ideas???

Pieros12
Paper Tape
Posts: 3
Registered: ‎01-26-2019
Location: DE
Views: 2,342
Message 3 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Hello everyone,

I am having the same problem, this is really frustrating. My BIOS is already on default settings so I don’t really know what to do...

Any idea? How have you solved this?

 

Cheers,

Piero

Highlighted
N0U0
Fanfold Paper
Posts: 4
Registered: ‎02-01-2019
Location: US
Views: 2,324
Message 4 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

I have the same problem with my P52(2176m+p2000) after IME firmware updated today.

 

Please help.

 

 

 

 

 

Lenovo Staff
Lenovo Staff
Posts: 5,455
Registered: ‎10-29-2009
Location: NC
Views: 2,309
Message 5 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Is it possible to enter BIOS setup?  What is shown for ME Firmware Version on the main screen?

JohnL
Token Ring
Posts: 81
Registered: ‎06-19-2009
Location: US
Views: 2,299
Message 6 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

The ME Firmware Version on the main BIOS screen is 12.0.22.1310. This agrees with n2crg19w. (Windows 10 is at 1809/17763.292.)

 

Trying to back out the firmware to n2crg18w or to reinstall n2crg19w, I receive a message Intel(R) Management Software Interface is not installed in the system. The n2cme09w package (Intel Management Engine 12.0 Software) is installed and the drivers appear to be correctly updated [system device Intel(R) Management Engine Interface and port Intel(R) Active Management Technology - SOL (COM3)]. I suspect that the package did not install correctly/completely since there is no message issued stating that the install completed.

Lenovo Staff
Lenovo Staff
Posts: 5,455
Registered: ‎10-29-2009
Location: NC
Views: 2,295
Message 7 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage


@JohnL wrote:

The ME Firmware Version on the main BIOS screen is 12.0.22.1310. This agrees with n2crg19w. (Windows 10 is at 1809/17763.292.)

 

Trying to back out the firmware to n2crg18w or to reinstall n2crg19w, I receive a message Intel(R) Management Software Interface is not installed in the system. The n2cme09w package (Intel Management Engine 12.0 Software) is installed and the drivers appear to be correctly updated [system device Intel(R) Management Engine Interface and port Intel(R) Active Management Technology - SOL (COM3)]. I suspect that the package did not install correctly/completely since there is no message issued stating that the install completed.


The firmware cannot be downgraded, it is impossible.  Can you open a command prompt as admin, then "cd \drivers\win\me" and then "meinfowin.exe > output.txt".  Please zip up output.txt and post it here.

JohnL
Token Ring
Posts: 81
Registered: ‎06-19-2009
Location: US
Views: 2,291
Message 8 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

One line: Error 349: ME disabled. Cannot enable AMT in the BIOS.

Lenovo Staff
Lenovo Staff
Posts: 5,455
Registered: ‎10-29-2009
Location: NC
Views: 2,283
Message 9 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage


@JohnL wrote:

One line: Error 349: ME disabled. Cannot enable AMT in the BIOS.


Is there an AMT setting in the BIOS (in the Config section)?  If so, can you try enabling it?

Another question, have you previously Disabled or Permanently Disabled the AMT setting in the BIOS?

N0U0
Fanfold Paper
Posts: 4
Registered: ‎02-01-2019
Location: US
Views: 2,279
Message 10 of 133

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Trying to access to the Intel Management Engine (Ctrl+P when booting), "FW Status Error" on upper-left corner.

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