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Lanfranto
Paper Tape
Posts: 2
Registered: ‎02-17-2019
Location: IT
Views: 6,886
Message 61 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Same problem... I'm waiting

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con06
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Posts: 4
Registered: ‎02-04-2019
Location: CN
Views: 6,800
Message 62 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

How long does it take for intel to fix this problem?

xie1
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Posts: 9
Registered: ‎02-13-2019
Location: US
Views: 6,657
Message 63 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Lenovo should be responsible for the problem, not Intel. At least, Lenovo should have had a full range test before launch the microcode.
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Lenovo Staff
Lenovo Staff
Posts: 5,758
Registered: ‎10-29-2009
Location: NC
Views: 6,631
Message 64 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Admin: This solution was converted to a Knowledgebase article found here:
https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P52-4K-reboot-three-times-forever-after-...

 

All,

 

I was able to recover my ThinkPad P52 and ThinkPad P72 with a package that we received from Intel.  These steps also work for P1/X1 Extreme.  Here are the steps:

 

1.  Plug in AC power

2.  Reboot the system (we want to start from a freshly-booted state)

3.  Save this file to your PC: [Admin: see Knowledgebase article]

4.  Unzip the file to some folder on your PC

5.  From the unzipped folder, right-click on SleepResumeUpdateFW_Reset.cmd and choose Run as Administrator

6.  If you see a screen like "Windows protected your PC", you may need to click on More info and and then click on Run anyway.

7.  If you see a screen like "Do you want to allow this app to make changes to your device", click on Yes.

8.  The system will go to sleep for 30 seconds, and then wake up automatically.  Please do not try to wake it up manually.  Just wait.

9.  After the system wakes up, you should see the firmware flashing to the new version, it may take a couple minutes, please don't interrupt it.

10.  The system will reboot automatically, after this, the problem should be gone

11.  To confirm the new firmware updated successfully, reboot and press F1 to enter BIOS Setup, then look for "ME Firmware Version" 12.0.24.1314

AT_Sandro
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Posts: 14
Registered: ‎01-30-2019
Location: DE
Views: 6,547
Message 65 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Hi,
thank you very much!

This solved the problem for me!

Bios says 1.17 and ME is 12.0.24.1314.

Greetings from Germany

xie1
Fanfold Paper
Posts: 9
Registered: ‎02-13-2019
Location: US
Views: 6,525
Message 66 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

The solution works for me. P52, 8850H CPU with vpro. Thanks for everything!

con06
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Posts: 4
Registered: ‎02-04-2019
Location: CN
Views: 6,519
Message 67 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

@someotherguy

Good job ! Thank you very much.

My thinkpad is P1 (CPU i7-8850 with vpro). Please confirm if it can be used for P1 as soon as possible.

Looking forward to your reply.

Lenovo Staff
Lenovo Staff
Posts: 5,758
Registered: ‎10-29-2009
Location: NC
Views: 6,506
Message 68 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage


@con06 wrote:

My thinkpad is P1 (CPU i7-8850 with vpro). Please confirm if it can be used for P1 as soon as possible.

Looking forward to your reply.


I hope to have an answer tomorrow.

michaelbart0n
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Posts: 9
Registered: ‎04-22-2013
Location: US
Views: 6,448
Message 69 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

Thanks for the possible good news, I'll look for your confirmation for the x1 extreme as well.

Lanfranto
Paper Tape
Posts: 2
Registered: ‎02-17-2019
Location: IT
Views: 6,436
Message 70 of 134

Re: P52 4K, reboot three times forever, after Update Intel ME 12.0 Firmware. Via Lenovo Vantage

On my P52 rebooting problem solved!

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