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Zmaster211
Paper Tape
Posts: 3
Registered: ‎11-22-2019
Location: US
Views: 926
Message 1 of 17

P52 (Type 20M9) IR Camera Not working

The intergrated IR Camers Device Firmware for Chicony/CKFGE18-C/CKFGE20-A - 10 [64] - 0017 for some reason was inslatted on my P52 (Type 20m9) thinkpad via the Lenovo Vantage app and now the face recognition on sign in does not work.  Can someone please help me fix this?  

 

lenovo.jpg

pat_
Blue Screen Again
Posts: 3
Registered: ‎11-25-2019
Location: US
Views: 841
Message 2 of 17

Re: P52 (Type 20M9) IR Camera Not working

I have this exact same issue. I've checked firmware updates and there are no more avalable. As you can see in the image below, that IR firmware did not install for me and I have no option to try and install it. I've searched the site for that firmware and I can't find it. Not sure what else to do.image.png

 

Any Lenovo help out there?

charlie32
What's DOS?
Posts: 1
Registered: ‎11-25-2019
Location: US
Views: 807
Message 3 of 17

Re: P52 (Type 20M9) IR Camera Not working

I had a similar problem. Lenovo system update prompted me to update the firmware but it failed at 91% (I left it there for horus) and I couldn't try again.

Solution: open lenovo system update with administrative privileges and the firmware update (chicony/ckfge18-c/ckfge20-a) will be available. The second time around it worked.
jvol
Paper Tape
Posts: 4
Registered: ‎11-25-2019
Location: US
Views: 758
Message 4 of 17

Re: P52 (Type 20M9) IR Camera Not working

Still not working for me. I restarted and tried it several times. I also doing a manual update via pcsupport.lenovo.com but cannot even find the right device (and nothing shows up when I search for "chicony").
realllllJe
Paper Tape
Posts: 5
Registered: ‎11-26-2019
Location: US
Views: 694
Message 5 of 17

Re: P52 (Type 20M9) IR Camera Not working

Same here.

I tried to Google the firmware and found versions for other Thinkpad models other than mine (6th gen x1c type 20kh).

The searching keyword I used was "The integrated IR Camera Device Firmware ThinkPad x1c".

 

I tried to contact the customer service team and requested a ticket. Hope they will come back to me soon.

I just hate it to have to scan my fingerprint multiple times before it finally recognizes me.

pat_
Blue Screen Again
Posts: 3
Registered: ‎11-25-2019
Location: US
Views: 685
Message 6 of 17

Re: P52 (Type 20M9) IR Camera Not working

Hey, I tried opening System Update with admin privaledges and I still don't have the update available under "Get new updates." Did you use some other way to get the firmware update to try again?

Zmaster211
Paper Tape
Posts: 3
Registered: ‎11-22-2019
Location: US
Views: 680
Message 7 of 17

Re: P52 (Type 20M9) IR Camera Not working

The firmware installed the camera doesn't work and getting any help from Lenovo is IMPOSSIBLE!!!!!
Zmaster211
Paper Tape
Posts: 3
Registered: ‎11-22-2019
Location: US
Views: 680
Message 8 of 17

Re: P52 (Type 20M9) IR Camera Not working

Good luck with that, getting help from Lenovo support is IMPOSSIBLE!
patrickrichard
Paper Tape
Posts: 2
Registered: ‎11-26-2019
Location: US
Views: 676
Message 9 of 17

Re: P52 (Type 20M9) IR Camera Not working

Using THINKPAD-P52-TYPE-20M9-20MA

I've got the same exact issue, except the failed install happen on Nov 22, 2019. 

Cannot find anything useful when searching for Chicony firmware related to integrated IR cameras.

Someone has to know something about this.

ChrisAlexander
What's DOS?
Posts: 2
Registered: ‎11-26-2019
Location: CA
Views: 635
Message 10 of 17

Re: P52 (Type 20M9) IR Camera Not working

Same issue after doing the update yesterday. X1 Carbon 6th Gen here. No obvious solutions yet...

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