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Knobb
Paper Tape
Posts: 1
Registered: ‎12-09-2019
Location: US
Views: 63
Message 1 of 1

P52 - Windows 10 - Lose external video and have to hard reset

I have had this problem since I received the system. Intermmittently, about once a week, I lose all video and I have to hard reboot the system.

I am at the latest patches for Windows and Lenovo as of 12/9/2019
Running Win10.0.18362.476 and Nvidia 399.21 driver

Two Dell U2717D monitors at native resolution of 2560*1440 attached via 1*HDMI and 1*TB-to-HDMI from laptop (no port replicator) 

 

When the event occurs, the fans will go max and I lose external video.

If I open the laptop, the numlock key is solid and the system is unresponsive to keystrokes.

I can see/ping the device on the network, but RDP fails to connect while it is in the failed state. 

 

At my wit's end and starting to suspect I have a lemon system.
Any assistance would be greatly appreciated.

 

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