12-09-2019 04:55 PM
I have had this problem since I received the system. Intermmittently, about once a week, I lose all video and I have to hard reboot the system.
I am at the latest patches for Windows and Lenovo as of 12/9/2019
Running Win10.0.18362.476 and Nvidia 399.21 driver
Two Dell U2717D monitors at native resolution of 2560*1440 attached via 1*HDMI and 1*TB-to-HDMI from laptop (no port replicator)
When the event occurs, the fans will go max and I lose external video.
If I open the laptop, the numlock key is solid and the system is unresponsive to keystrokes.
I can see/ping the device on the network, but RDP fails to connect while it is in the failed state.
At my wit's end and starting to suspect I have a lemon system.
Any assistance would be greatly appreciated.