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118 Posts

03-01-2016

usa

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  • Posts: 118
  • Registered: ‎03-01-2016
  • Location: usa
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P70 hardware scans freezing

2016-06-04, 20:33 PM

Any ideas on next steps for diagnosing a Solutions Center hardware scan that always freezes on either discrete or NVidia graphics card, or Motherboard? It sticks at 0%, have to hard-power cycle the laptop. Fans are on at maximum while it's frozen, it does this indefinitely unless power cycled. 

 

I've also had it freeze on IRQ at 0%. Windows update running (related to my other post) seems to have allowed that test to resolve fine.

 

Perhaps related, but in System Snapshot, Motherboard info never gets populated. I just see the spinning wheel of acquiring info, happens indefinitely until switching to another tab. All other sections populate fine.

 

EDIT: latest BIOS, latest version of Lenovo Solution Center. I recall an earlier version of Solutions Center running through all tests fine when I got the laptop. So, it could either be the newer version, or hardware being broken. The fact that fans are running full blast when the test is run is perhaps a clue to which? 

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