09-03-2017 10:06 AM
I have a P71 with Windows 10 Professional. It is set to go to sleep after 15 minutes when plugged in. When I am using the laptop screen that actually happens; however, when I use an external monitor (and the laptop cover is closed) nothing happens when the deadline is reached. Any suggestions?
09-05-2017 01:27 AM
development team had tried to duplicate your symptom but no success, they can enter sleep after 15 min. at their environment. ( Win10 Pro version 1703, Graphics driver Intel:18.104.22.16890 & nVIDIA:22.214.171.12464, BIOS: v1.05 / v1.11, Ext. Monitor: LG 27MU67-B, Lid Closed, Ext. Monitor via DisplayPort/HDMI/Type-C to DP, no network (Ethernet, WiFi, WWAN) connected, no USB device connected )
If you connected any network devices or USB devices, can you try to disconnect/remove them ?