11-15-2018 07:26 AM
My company just purchased this P72 for me and it appears that everything is working fine, except that when I take it home I can connect to my home network, but it says that I am not connected to the internet.
At work, the laptop works just fine. In fact, I'm submitting this post on the device right now. I can connect to both WiFi and Ethernet without issues (although I think the WiFi connections take longer than expected, but that might just be me). Every night this week, I have taken the laptop home and tried to connect to my home WiFi only to be told that I was connected "Secured, No Intenet".
I've updated all the drivers on the laptop including the BIOS. Last night I spent a couple hours updating firmware on my router and double-checking settings. I even removed the ethernet cable from the back of one of my home computers and plugged it into the laptop. I was able to connect to the network, but was still told that I had no internet.
At this point, I decided to try browsing and see what I got. I was actually able to do a couple of silly Google searches and peruse a few images. I removed the cable and reconnected the WiFi and found the same result.
Out of curiosity, I tried to launch the Lenovo Vantage app and it told me that I had lost connection (even though I could still browse the internet).
I tried a host of solutions including resetting the network (suggested by Microsoft's troubleshooter, which wiped out all of my company's VPN settings). So, before I reach out to Lenovo support, I thought I ask if you wonderful people had any suggestions.
I'm sure I'm leaving some needed details out, but please ask and I'll update accordingly. For now, I've got to get to a meeting. Thanks in advance for the assistance.
11-15-2018 01:23 PM
Sounds like the Gateway IP is on a different domain. How is the DNS being provisioned on your home network? The gateway needs to be in the same subnet as the rest of the network.