12-11-2019 09:20 AM
I have just bought P53 from UK Lenovo/digital river on-line shop
I included office 2019 Home and business in the purchase
The PC arrived yesterday
No office-stickers on PC or box
But 'SWAPP office H&B 2019 AFOLB' on the box contents list
When I powered up the PC no office 2019, only an un-licensed copy of 0ffice 365
I uninstalled office 365 in-case it was hiding 2019, but no sign of 2019 anywhere
I telephoned Lenovo and spent hours trying to get an answer.
> Digital river could not help, told me to ring Lenovo
>Lenovo could not help, they did not understand software, told me to ring Microsoft
Microsoft were very helpful.
They remote-desktopped the P53 and confirmed that there was no copy of office 2019.
I told this to Lenovo/digital river UK and they said they would investigate, but I have had no reply
I see from forum that many people are having this problem
Does Lenovo care about its reputation ?
It just needs somebody to check the pre-load procedure and write a check-list for customers.
12-11-2019 09:27 AM
Open your MS application and check the office account. It should say 2019 regardless of what the startup splash screen says. Eventually it will turn into 2019.