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mongo
Blue Screen Again
Posts: 10
Registered: ‎05-22-2008
Location: western hemisphere
Views: 2,133
Message 1 of 11

Problem with W530 and WebCam

I have a ThinkPad W530, which runs a 64-bit version of Windows 7.  The computer is about 3 months old.

 

I'm suddenly having problems with the webcam, showing an entirely black display.  No error messages of any sort, and I'm seeing the same results in any of my apps that use a webcam, including Skype, GoToMeeting and VSee.

 

How do I find this problem and fix it?

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,097
Message 2 of 11

Re: Problem with W530 and WebCam

Hi Mongo,

 

Welcome to Lenovo Community!

 

As per the query we understood that you facing issue with Web-camera on you ThinkPad W530.

 

Please check with testmycam website, where you can verify if the issue is with hardware or with software.

http://www.testmycam.net/

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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mongo
Blue Screen Again
Posts: 10
Registered: ‎05-22-2008
Location: western hemisphere
Views: 2,072
Message 3 of 11

Re: Problem with W530 and WebCam

Not especially useful.

 

All that one does is confirm that my camera isn't getting images, but no diagnostic information, or troubleshooting issues.

 

After I posted, I contacted Lenovo tech support.  Tech made a remote connection, and ran the Lenovo Communications Utiility (shows in Windows Start menu as "Lenovo Web Conferencing").  While that was running, I was able to get video output on Skype, VSee and GoToMeeting, but since then, I'm back to black displays. 

 

I can restart the the Communications utility, but I'm not seeing any settings relating to video.  Only audio.  Online help for Communications Utility indicates that there should be a batch of settings for the camera, but I'm not finding anything.

 

Online help also indicates that there's a setting for "camera mute".  Given that all my webcam apps are showing black, I'm inclined to believe that I have enabled muting for the camera, at system level.  I'm guessing that the normal way of clearing this would be with the Communications Utility, but I'm baffled as to why that's not giving me any access to the camera.

SeniorGuru
Posts: 2,321
Registered: ‎06-13-2013
Location: US
Views: 2,062
Message 4 of 11

Re: Problem with W530 and WebCam

I have never seen Lenovo's Communications Utility named anything other than that.  Current version is 3.1.16.0.

 

What shows in your Device Manager, for "imaging devices"?

 

 

 

As you've mentioned, Communications Utility should have a "camera settings" tab.  There is a button to SHOW or HIDE, which activates or deactivates the integrated camera.

 

mongo
Blue Screen Again
Posts: 10
Registered: ‎05-22-2008
Location: western hemisphere
Views: 2,038
Message 5 of 11

Re: Problem with W530 and WebCam

That's how it displays in Windows 7, and that's what the Lenovo tech had me look for.  If I look for "communications", the only thing returned by the search tool in the Win 7 Start menu is "Lenovo - Communications Utility". But that's not really relevant.
I do have the Communication Utility set so that it's visible in my System Tray, and I confirm that it's version 3.1.16.0.  However, there is no tab there for camera settings, only "audio settings" and "options".  In the displays that I have, there is zero capacity of interacting with the camera.
In the Device Manager, Imaging devices shows "Camera Plus VGA Resolution Maximum)", and a check of the properties indicates that it's a Lenovo driver, dated 6/19/2012, version 1.0.1.1.
I don't know if it's related or not (I'm inclined to doubt) that in the Universal Serial Bus Controllers section, there is a "Unknown Device" showing an error.  If I delete that one, I'm not seeing any difference in behavior, and it comes back when the machine gets rebooted.
If my suspicion is correct (that the camera is muted), how do I get the
Communication Utility to show me the tab to get to camera settings?
Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 2,028
Message 6 of 11

Re: Problem with W530 and WebCam

Does stopping the Lenovo Camera Mute service in Services help?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 2,019
Message 7 of 11

Re: Problem with W530 and WebCam

Hi Mongo,

 

It might be driver’s issue, can you check with update all the drivers through ThinkVantage system update utility, this application will search for all the latest drivers which is required for your system.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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mongo
Blue Screen Again
Posts: 10
Registered: ‎05-22-2008
Location: western hemisphere
Views: 1,998
Message 8 of 11

Re: Problem with W530 and WebCam

Responding to three replies simultaneously:

 

1) A check of the Imaging Devices section in the Device Manager shows that I have "Camera Plus (VGA Resolution Maximum)" , where it's using a Lenovo Driver (version 1.0.1.1) and dated 6/19/2012.  No entry for "Integrated Camera".

 

This one could be part of the problem, a missing driver, although Windows Plug-and-Play isn't detecting that anything is missing.

 

2) No change in behavior, if I halt the Camera Mute service.

 

3) Drivers are mostly current, unless there's one that's entirely missing.  There's several unrelated drivers that aren't current.  As a rule, I don't update drivers, unless there is a reason to do so -- I have experience with driver updates being disruptive.  It's one thing to update the driver for the webcam, if I'm having problems with the webcam, but I'm not going to update a Bluetooth driver, Just Because, especially if the offered update's severity is less than Critical.

 

If Windows isn't auto-detecting Integrated Camera, I don't know if that means that the auto-detect is simply missing that (and that I should try to find that driver and install), or that my hardware isn't using that particular driver.

 

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 1,988
Message 9 of 11

Re: Problem with W530 and WebCam

Hi Mongo,

 

I am extremely sorry for the situation; I suspect the issue might be with camera hardware. I request you to get it checked by our authorized service center.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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mongo
Blue Screen Again
Posts: 10
Registered: ‎05-22-2008
Location: western hemisphere
Views: 1,962
Message 10 of 11

(Solved) Problem with W530 and WebCam

After another call with Lenovo, an on-site call was dispatched. We replaced the camera, and everything is working properly. If the camera was dead, the it looks like the Communications Utility (and for that matter, Windows itself) wasn't detecting it, and thus, no camera options offered.

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