cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Svends1
Paper Tape
Posts: 3
Registered: ‎02-26-2018
Location: DK
Views: 753
Message 1 of 4

Problems installing usb devices

We have some W541 laptops and also some L560 series. Since last week, some of them won't recognize usb devices.

There's no problems when inserting memory sticks and external harddrives, but different mouses, both cabled and wireless and also keyboards will not install. It's like the installation is being blocked.

 

Since the usb drivers is be part of the chipset drivers (And they were updated the 20th of February) I was wondering if anyone else have the problem with Lenovo laptops or I should look somewhere else to figure out the problem.

 

Kind regards

Michael

Svends1
Paper Tape
Posts: 3
Registered: ‎02-26-2018
Location: DK
Views: 679
Message 2 of 4

Re: Problems installing usb devices

Further information (Since I wasn't all that clear in the first post)........

  • This have only happened to Laptops with Windows 10 installed.
  • The different usb devices is working before they suddenly stops working and wont be recognized again
  • The usb devices works fine in other laptops
  • We can get the logitech mouses and keyboard to work by installing setpoint software, but they still show up as unknown devices
  • 7 machines have this error now (L560 and W541)

Still hoping someone have an idea of what could be wrong.

 

Kind regards,

Michael

Community SeniorMod
Community SeniorMod
Posts: 3,311
Registered: ‎12-01-2007
Location: US
Views: 678
Message 3 of 4

Re: Problems installing usb devices

Hello,

 

Try uninstalling Windows Update KB4074588 and see if that resolves the issue.  Information on doing so is available in the following Microsoft Knowledgebase Article: USB devices may stop working after installing the February 13, 2018 update (KB4074588).

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Język Polski    Moto English

Svends1
Paper Tape
Posts: 3
Registered: ‎02-26-2018
Location: DK
Views: 671
Message 4 of 4

Re: Problems installing usb devices

That was it!!!

 

Was in doubt if it was a Lenovo or Microsoft update. 

Your reply helped me and the solution worked.

 

Thank you very much Goretsky

Check out current deals!


Shop current deals

Top Kudoed Authors