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LPrince
Paper Tape
Posts: 3
Registered: ‎12-27-2014
Views: 42,142
Message 1 of 18

RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Have a ThinkPad W530 laptop running Windows 8.1.  My son tried to download "Team Fortress 2" game from Steam website and AVG caught a threat.  The download was stopped and AVG removed the threat then I restarted my laptop.  CAme up with a RunDLL error:     

 

There was a problem starting  C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll                      

 

The specified module could not be found.

 

Can anybody help me fix this please!

Thanks!

Community SeniorMod
Community SeniorMod
Posts: 3,311
Registered: ‎12-01-2007
Location: US
Views: 41,710
Message 2 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Hello,

 

It sounds like AVG may have had a false positive alarm and accidentally detected a threat in one of the files used by the ThinkPad Power Manager Background Monitor and Tray Battery Gauge.  I am not familiar with AVG's software, but if it has some kind of "quarantine" feature, you may be able to restore the file from the quarantine folder.

 

Failing that, you can download and re-install the driver from the http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-w53... page on Lenovo's support site.

 

You may wish to follow up with AVG support to confirm if this was a false positive and assistance in restoring the file.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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LPrince
Paper Tape
Posts: 3
Registered: ‎12-27-2014
Views: 41,694
Message 3 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Thank you Aryeh!  I will try your suggestions!

 

Best Regards!

 

LPrince
Paper Tape
Posts: 3
Registered: ‎12-27-2014
Views: 41,609
Message 4 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Hi.  I downloaded the Power Manager driver from Lenovo's website and it did not fix my problem.  Any other suggestions would be greatly appreciated.

 

Thank you!

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 41,574
Message 5 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Hit Win+X, and click Command Prompt (admin).

Type in SFC /SCANNOW and hit Enter. Let it run, and see if it says any problems were fixed.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
karthik75
What's DOS?
Posts: 1
Registered: ‎02-19-2015
Location: singapore
Views: 41,227
Message 6 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

I did but the following msg apperas

" windows resouce protection found corrupt files but was unable to fix some of them....."

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 41,184
Message 7 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

From another computer with a known clean system, create a Kaspersky Rescue Disc (using a USB is easier than a CD):
http://support.kaspersky.com/viruses/rescuedisk

Boot the W530 using this disc and ask it to scan the drive, and to remove found threats.

Boot back into Windows on the W530, and run the following from an admin Command Prompt:

dism.exe /online /cleanup-image /restorehealth

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
laving
Ctrl-Alt-Del
Posts: 14
Registered: ‎06-03-2015
Location: EE
Views: 39,258
Message 8 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Hello

I have the same error after installing big update from Microsoft.

OS is Windows 10 (64-bit).

Device: Lenovo Carbon X1

 

I have tried everything suggested in almost any forum right now and no help.

laving
Ctrl-Alt-Del
Posts: 14
Registered: ‎06-03-2015
Location: EE
Views: 38,706
Message 9 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

I still have the same issue.

 

There is no registry key including pwmtr64v.dll.

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 38,690
Message 10 of 18

Re: RunDLL error C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll

Try this:

Open Task Manager, go to the Startup tab, and look for a
rundll32 "C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.dll",PwrMgrBkGndMonitor

Disable/delete that entry.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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