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Dangerous_Dave
Not applicable
Posts: 52
Registered: ‎10-08-2011
Location: GB
Views: 974
Message 1 of 7

Supervisor Password greyed out in BIOS

I recently acquired a Lenovo W530, however on startup it is asking for a password to move forward. I got this password from my supplier, however when I go into the BIOS to turn off the password protection, it says 'Can't remove when Supervisor Password is set' - meanwhile the Supervisor password change option is greyed out.

 

Is the password I have only the Power On password, with a separate Supervisor password that I don't have?

 

Is there any way to remove the Supervisor password if you don't have it (other than replacing the motherboard)?

techblogger911
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Posts: 25
Registered: ‎04-07-2018
Location: PH
Views: 961
Message 2 of 7

Re: Supervisor Password greyed out in BIOS

Power on PW and Supervisor PW are different from each other, you can open your computer using power on PW but not on the other. I suggest you to contact the manufacturer directly and most of the time they can deactivate that PW on their end.

Dangerous_Dave
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Posts: 52
Registered: ‎10-08-2011
Location: GB
Views: 958
Message 3 of 7

Re: Supervisor Password greyed out in BIOS

Do you mean contact Lenovo support?

techblogger911
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Posts: 25
Registered: ‎04-07-2018
Location: PH
Views: 956
Message 4 of 7

Re: Supervisor Password greyed out in BIOS

Dangerous_Dave
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Posts: 52
Registered: ‎10-08-2011
Location: GB
Views: 948
Message 5 of 7

Re: Supervisor Password greyed out in BIOS

It appears there is no online support. Their telephone support just put me on hold with no information about how long I was likely to be there for. The pre-recorded message also seemed to suggest that anyone out of warranty (which the machine is) would be out of luck. How sure are you that Lenovo will be able to do something about this situation?

richk
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Posts: 9,489
Registered: ‎01-01-2010
Location: US
Views: 920
Message 6 of 7

Re: Supervisor Password greyed out in BIOS

The manufacturer cannot remove a supervisor password.  It is separate from power-on.  It can be the same as power-on or different.  There is no backdoor or default password.  You must either get the password from the previous owner or replace the motherboard.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
x220forme
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Posts: 11,890
Registered: ‎06-06-2011
Location: RU
Views: 919
Message 7 of 7

Re: Supervisor Password greyed out in BIOS

Even Lenovo Authorised Service Providers aren't able to help you to remove the supervisor password. The only official way is the systemboard replacement.



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