04-09-2018 02:45 AM
I recently acquired a Lenovo W530, however on startup it is asking for a password to move forward. I got this password from my supplier, however when I go into the BIOS to turn off the password protection, it says 'Can't remove when Supervisor Password is set' - meanwhile the Supervisor password change option is greyed out.
Is the password I have only the Power On password, with a separate Supervisor password that I don't have?
Is there any way to remove the Supervisor password if you don't have it (other than replacing the motherboard)?
04-09-2018 03:18 AM
Power on PW and Supervisor PW are different from each other, you can open your computer using power on PW but not on the other. I suggest you to contact the manufacturer directly and most of the time they can deactivate that PW on their end.
04-09-2018 03:50 AM
It appears there is no online support. Their telephone support just put me on hold with no information about how long I was likely to be there for. The pre-recorded message also seemed to suggest that anyone out of warranty (which the machine is) would be out of luck. How sure are you that Lenovo will be able to do something about this situation?
04-09-2018 08:46 AM
The manufacturer cannot remove a supervisor password. It is separate from power-on. It can be the same as power-on or different. There is no backdoor or default password. You must either get the password from the previous owner or replace the motherboard.
04-09-2018 08:49 AM
Do it well, worse becomes itself