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M_Curieux
Blue Screen Again
Posts: 3
Registered: ‎09-02-2015
Location: FR
Views: 1,891
Message 1 of 8

Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

Hello Community,

I just installed this driver this morning :

Driver.pngDriver installation done

But since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.
I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...

Here is the windows control panel and the Windows Hello (also unvailable).
Control Panel.png

Thanks for the help!

My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro
DBo_
Paper Tape
Posts: 8
Registered: ‎05-09-2018
Location: NL
Views: 1,831
Message 2 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

Same here with a P51 after updating to Windows 10 1803

By installing the old driver  (5.2.3527.26)  i could get it to work again...

 

M_Curieux
Blue Screen Again
Posts: 3
Registered: ‎09-02-2015
Location: FR
Views: 1,798
Message 3 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

Hey DBo_,

Thanks for the reply, indeed that's the only solution so far...

I went into the device manager, looked for the fingerprint device and rolled back the old driver.

What I fear now is the new Windows update, will it crash it again?

My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro
Simoncusonnet
Paper Tape
Posts: 6
Registered: ‎08-10-2010
Location: US
Views: 1,612
Message 4 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

Hello ! It's a good solution, but where did you find the old driver ? The "roll back driver" button is greyed out ... did you find it at lenovo  ?

 

Thanks

Simoncusonnet
Paper Tape
Posts: 6
Registered: ‎08-10-2010
Location: US
Views: 1,606
Message 5 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

Problem solved, followed what @someotherguy said on another forum (https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Synaptics-WBDI-SGX-disabled-Fingerprint-...) page 4 :
1. open device manager

2. expand "System Devices" category

3. right-click on "Intel(R) software guard extensions device, then choose "update driver"

4. choose the option about "search automatically"



fingerprint driver depends on Intel software guard extensions driver, and I think there may be a mismatch here. Updating BOTH fingerprint driver AND intel software guard extensions driver may fix the problem.
DBo_
Paper Tape
Posts: 8
Registered: ‎05-09-2018
Location: NL
Views: 1,552
Message 6 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

@Simoncusonnet:

 

The driver is not directly downloadable.

I looked in te latest Lenovo driver readme and found that the previous driver was named N1MGF10W  while N1MGF11W is the latest.

I did a google search on N1MGF10W and found a big upgrade package containing this driver. 
With a trick i could extract the driver from it.   Installed it and ok....

 

But before that i already upgraded the Intel Software Guard Extensions with a driver direct from the Intel website.

This can be a prerequisite.  but at the moment i did not investigate further.

BarbPP
Paper Tape
Posts: 3
Registered: ‎09-11-2018
Location: GB
Views: 734
Message 7 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

Hi DBo_



I have been trying to find the driver, and wasn't able to.

Could you please be more specific on how you found it, extracted it and installed it please?



Thanks!
BarbPP
Paper Tape
Posts: 3
Registered: ‎09-11-2018
Location: GB
Views: 653
Message 8 of 8

Re: Synaptics Metallica MOH Touch Fingerprint Driver not working after update.

I found a direct download for all historical drivers for the fingerprint reader in the official chinese Lenovo site. The past versions are below, and the N1MGF10W is there.

Here it is:

https://think.lenovo.com.cn/support/driver/driverdetail.aspx?DEditid=17455&docTypeID=DOC_TYPE_DRIVER...

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