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yazen
Paper Tape
Posts: 1
Registered: ‎10-30-2018
Location: US
Views: 193
Message 1 of 1

Synaptics WBDI issue

Hello: 

 

I am on Windows 10 1803.

Machine Type Model: 20HJS5BY00

Synaptics drive is:  5.2.3535.26: 

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I contacted Lenovo tech support, they said the finger print reader is defective and needs to be replaced, they replaced it for me but the issue is still the same.  I removed the driver and reinstalled it many times to no avail.  I can not roll back driver, becuase that option is grayed out. 

 

Windows is up to date: 

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I reinstalled Windows 10 as per the tech suggestion! the issue is still presisting. 

 

I see an issue with " System Interface Foundation V2 Device" I am not sure if this is related or not. Drive is: 1.1.16.0

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Any advice or suggestion? 

 

thank you,

Yazen 

 

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