07-09-2018 10:11 AM
My ThinkPad P51 with Lenovo supplied nvme system SSD (Samsung PM961 MZNLN512HMJP-000L7) is crashing lately during heavy I/O. I don't know if it's a hardware problem or possibly a firmware bug. I'm looking for advice on how to troubleshoot. The system is under warranty. I want to avoid spinning my wheels with service.
I'm current with Windows 10 Pro and Lenovo updates. I've got the latest BIOS. There doesn't seem to be any firmware updates available for that drive as it is supposed to be supplied by the OEM. Samsung magician doesn't support that drive because it is the OEM edition.
When the problem occurs the drive goes offline. This causes Windows 10 to crash (blue screen) and reboot. No windows system log entries are written since the drive went off line. No dump is available.
I first noticed the problem when trying to do a full backup.
The built in diagnostics see no problem. They do a quick scan that isn't enough I/O to trigger the problem. A chkdsk to scan for bad sectors will cause the system to crash.
If I boot into a Linux rescue environment, I can see the same problem occur just trying to do a sequential read. Usually after reading about 60-100 GB the drive goes offline. There are messages in dmesg about reseting the nvme controller and capacity going from 512 GB to 0.
I wouldn't mind getting the drive replaced by the warranty, but I don't want to waste a lot of time trying unnecessary steps.
How can I make sure the drive has the latest firmware?
Any ideas on how to diagnose this?
07-10-2018 05:44 AM
I haven't heard of a problem like this before.
Have you checked to make sure you have the latest OEM firmware on the drive?
07-10-2018 02:11 PM
07-19-2018 06:39 AM
12-04-2018 10:43 PM
This also impacted me on Lenovo T570.
System crashing under high disk i/o. I was able to keep the system up long enough to copy off the data by turning off the antivirus software.
I did update the firmware and then this happened immediately:
- rebooted system after firmware update
- system booted up and I logged in
- system froze while still loading the desktop
- SSD no longer detected
As I'm in Australia I have 2 years warranty, currently working on a claim for the SSD.
12-04-2018 11:24 PM
@rterzi If you look here:
and enter p51. Select Drivers & Software. Then look under storage