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Terrible service from lenovo

2018-11-06, 15:12 PM

this has to be one of the worst companies to contact that I have ever encountered. finally found an authorized service depot in kingston, they told me that windows needs be reloaded because something happened to it, said lenovo will not cover. question is why not? Thinkpad  p51s is only 10 months old, they loaded windows 10 when bought and did not send a disk with machine so why should I have to pay now. I have been trying to reach lenovo canada for a week now, email, phone, tech support, techreturn call, they never ever respond. quess this will be the last of their products i ever buy.


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Re: Terrible service from lenovo

2018-11-06, 15:37 PM

If your immediate need is to reload windows, use the local reset capability:


Settings -> Update & Security -> Recovery -> Reset.


If that isn't functioning, or doesn't do the job, you can use the DDRS download to get recovery media.





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Re: Terrible service from lenovo

2018-11-06, 15:53 PM

You should complain to microsoft, but that's the way OEM versions of windows 10 work on all brands of computers that I am familiar with.  You get a key in the BIOS and windows on the disk.  You can recover from the disk or you can download a fresh copy (with all updates) from microsoft and install using the key that's in the BIOS


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If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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