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03-09-2018

AU

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ThinkPad P50 - Stupid questions on touchscreen and thinkpad pen pro

2018-03-09, 6:32 AM

G'day,

 

I feel like a bit of an idiot. My work has supplied me a P50 laptop and it came with a stylus pen. I figured I must have been given a touchscreen version of the P50... but now I'm not so sure.

 

S/N: 20EQS4RV00

https://store.emprgroup.com.au/lenovo-877529-notebook-tp-p50-16g-512-w10p-20eqs4rv00-20eq-s4rv00.aspx

 

Screen Part Number: 00NY503

Walter FRU LCD ASM 15.6 FHD BOE with Mutto

 

The monitor shows as a "MONITOR\LEN40BA" type in Windows Device Manager (i.e. Properties --> Details --> Property (Hardware IDs)).

 

The screen doesn't respond to finger touches or stylus touches. Changed batteries in the pen for brand new ones. Not too sure if a specific driver is needed. I'm guessing I've been led astray here but wanted a second opinion... Thanks

 

 

 

 

 

 

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10705 Posts

01-02-2010

US

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Re: ThinkPad P50 - Stupid questions on touchscreen and thinkpad pen pro

2018-03-09, 17:21 PM

I'm not familiar with the outlet where the machine was bought, but 00NY503 is supposed to be a touchscreen.  Are there any problem devices in device manager?  Under device manager, look under human interface devices for a touch screen.  Try updating drivers with Lenovo Vantage or Lenovo System Update.


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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2 Posts

03-09-2018

AU

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  • Posts: 2
  • Registered: ‎03-09-2018
  • Location: AU
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  • Message 3 of 4

Re: ThinkPad P50 - Stupid questions on touchscreen and thinkpad pen pro

2018-03-10, 0:33 AM

Appreciate the reply but yes... I've done that and no errors/etc in device manager. Device manager is clear. System update says all good. Manually pushed the driver from Lenovo's website for the monitor (windows auto update has a more recent driver). No change.

 

Honestly not sure where it was purchased and whether that was the outlet. But that is the only place that returns a result for the laptop model number in google.

 

Does anyone know if the touch screen works only through active pen or would a finger be enough to activate the touch screen?

 

Might have to reach out to Lenovo support direct and see what they suggest... 

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10705 Posts

01-02-2010

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  • Posts: 10705
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Re: ThinkPad P50 - Stupid questions on touchscreen and thinkpad pen pro

2018-03-10, 4:02 AM

It should work with finger or active pen


Rich


To help with forum searches, check this out: https:/forums.lenovo.com/t5/Welcome-FAQs/Using-Browser-Search-to-find-your-answers-in-Lenovo-and-Moto-Community/m-p/5016916

I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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