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cedriccjmusic
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Posts: 12
Registered: ‎10-26-2012
Location: Ohio
Views: 7,045
Message 1 of 30

ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

Please see the picture below. This error happens randomly when I close my lid, and/or move my laptop fast from one place to the other. I get either the error screen below or a blank screen. Both the error screen below and blank screen require me to hold the power button down and reboot my W530.

 

Has anyone ever experienced this error? What is the cause of this issue? Does anyone know of a fix that won't void my warrantee? 

 

Link to image

 

Moderator note: images larger than 50k converted to links per forum rules:  Lenovo Community Participation Rules

Guru
Posts: 952
Registered: ‎11-04-2009
Location: US
Views: 6,952
Message 2 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

Looks like a loose/damaged connection between the display and the laptop. no way to fix it without opening the laptop. Which warranty do you have? if you have the on-site, they send a tech or parts out to fix it.


I am a volunteer. Please post your questions in the forum, as I will not reply if they are sent in a personal message.

W530(2436-CTO): i7-3720QM, HD4000 + K2000M, 32GB RAM, 1TB, 750GB Ultrabay, 250GB mSATA , Ubuntu 18.04, Ultimate-N 6300.
TP Yoga 14(20FY): i5-6200U, HD 520 + 940M, 8GB RAM, 256GB SSD, Intel Wireless 8260, Ubuntu 18.04
Yoga Home 900(27ibu): i7-5500, HD5500 + 940A, 8GB RAM, 500GB HDD, Windows Insider Fast
cedriccjmusic
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Posts: 12
Registered: ‎10-26-2012
Location: Ohio
Views: 6,928
Message 3 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

I have a 3-year warrantee where they can send someone out to your house and do repairs.

 

I just wanted to know if I was the only one dealing with this issue. If by chance there is a simple fix, then I wouldn't have to have someone come to my house.

 

Based on your diagnosis, it looks like I'll have to have someone come to my house and administer repairs.

Guru
Posts: 952
Registered: ‎11-04-2009
Location: US
Views: 6,913
Message 4 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

based on my experiences with working on machines, it doesn't look like a simple fix.


I am a volunteer. Please post your questions in the forum, as I will not reply if they are sent in a personal message.

W530(2436-CTO): i7-3720QM, HD4000 + K2000M, 32GB RAM, 1TB, 750GB Ultrabay, 250GB mSATA , Ubuntu 18.04, Ultimate-N 6300.
TP Yoga 14(20FY): i5-6200U, HD 520 + 940M, 8GB RAM, 256GB SSD, Intel Wireless 8260, Ubuntu 18.04
Yoga Home 900(27ibu): i7-5500, HD5500 + 940A, 8GB RAM, 500GB HDD, Windows Insider Fast
Kruskal
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Posts: 12
Registered: ‎01-05-2013
Location: Westchester, New York
Views: 6,691
Message 5 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

I'm having the exact same problem with my one month old W530 (from the beginning).  I didn't know that the blank screen problem was associated with the horizontal colored lines problem until I found your posting.  (I thought it was a Power Mangement problem.)

 

I've had two on-site service calls, one replaced the mother board and the other replaced the screen.  Neither helped a wit.  During the second service call the failure happened righ in front of the technicians.  Did not trigger anything from them, though.

 

I am currently going through the process of having Lenovo sent me a replacement for this lemon.

 

If I were going to to take further steps to fix it, the next thing I would try is to replace the cable connecting the screen to the motherboard.  The second service call actually intended to do that as well, but they brought the wrong cable.

cedriccjmusic
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Posts: 12
Registered: ‎10-26-2012
Location: Ohio
Views: 6,678
Message 6 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

BRO!!! I've had two service calls as well!

 

  1. The first time, the tech replaced the screen and cable that attaches it.
  2. The second time, the tech replaced the motherboard.

HOPEFULLY, the combination of the screen, cable, and motherboard replacement works!!!!!!!!!!!!!

 

THIS NOTEBOOK IS WAAAYYYYY TO AWESOME FOR THIS TO BE HAPPENING!!!! I hope I won't have to get a replacement sent in the mail.

Kruskal
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Posts: 12
Registered: ‎01-05-2013
Location: Westchester, New York
Views: 6,662
Message 7 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

I'm confused.  When were these two service calls done?  Were they both so recent that you are not yet sure whether they fixed the problem?  I would think that the first (screen and cable replacement) failed to fix it for you to request another (mother board replacement).

 

Vincent

cedriccjmusic
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Posts: 12
Registered: ‎10-26-2012
Location: Ohio
Views: 6,647
Message 8 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

Both on-site service calls happened within the last month. The screen and cable replacement failed. This is what prompted the 2nd on-site service call, in which the motherboard was replaced. 

 

So far, the rainbow and/or blank screen issue hasn't occurred. 

 

I'm not sure if this is a permanent fix, because of the random frequency with which this blank screen/weird colorful screen presents itself.

Kruskal
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Posts: 12
Registered: ‎01-05-2013
Location: Westchester, New York
Views: 6,615
Message 9 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

Today I received the order number for my replacement.

 

Hoping for a good one -- Vincent

cedriccjmusic
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Posts: 12
Registered: ‎10-26-2012
Location: Ohio
Views: 6,599
Message 10 of 30

Re: ThinkPad W530: Blank Screen/Weird Colorful screen on Lid Open

Cool man! I hope everything works out.

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