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04-27-2019

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Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-04-27, 23:40 PM

After using my new Thinkpad P1 for about a month, the NVIDIA Quadro card has been disabled by Windows. This happened while I was using my laptop connected to an external monitor through HDMI.  Since Windows has decided to disable the quadro card, I cannot use any external monitor.

 

Things already tried-

1. Installed latest Nvidia driver - did not work.

2. Uninstalled, disabled and reinstalled latest Nvidia driver - did not work.

3. Formatted the computer and reinstalled windows - Graphics card started working, worked for 10 minutes and I got a BSOD (blue screen of death) with a message related to graphics card. Now it has not been working again.

 

Anyone else having the same issues or did I just get a laptop with bad motherboard/graphics card?

I have attached some screenshots of the warning in my device manager, error code 43 in the graphics card properties box, and task manager showing no quadro card.

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3656 Posts

12-11-2015

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-04-28, 0:58 AM

Since it worked for a few minutes after reloading, I would suspect a driver issue.   

 

Are you installing the latest driver from Lenovo, or the one from Nvidia found at the link below.    I woudl try upgrading to the latest Nvidia driver if you have not tried that already..

 

QUADRO DESKTOP/QUADRO NOTEBOOK DRIVER RELEASE 430

Version:R430 U1 (430.39)  WHQL
Release Date:2019.4.23
Operating System:Windows 10 64-bit
Language:English (US)
File Size:381.51 MB

 

https://www.nvidia.com/Download/driverResults.aspx/146249/en-us

 

 

Best of luck,

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-04-28, 2:46 AM

Thank you JDGillis for your support and reply.

I have tried latest drivers from Nvidia. Didn't work.

It seems like the issue is with motherboard or the graphics chipset itself. Maybe something related to overheating or memory issues. I've given up on solutions related to drivers.

 

When I did a fresh install, Windows record of previous error was probably erased and so it didn't know if there was any issue. As soon as the issue came up, windows shut it down and I saw the issue happening in front of my eyes with a BSOD.

I have already requested for a service request and will probably have to send it to the service center for repair. I'll keep posting about the outcome.

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-04-28, 5:28 AM

New update on this issue-

I had closed the lid of my laptop (to put it in sleep mode) while charging and when I woke it up after 15 minutes, the Nvidia Quadro card was working again and immediately got BSOD. But this time I was able to capture the message. A picture from my phone is attached below. Turn out the issue is with video_tdr_failure related to nvlddmkm.sys. I tried looking up online about this issue but could not fix it. There was no solution that could be applied appropriately in my case or maybe I was not competent enough to do it.

 

 

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2 Posts

02-19-2015

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-10-23, 0:05 AM

Hello,

 

Did you get this problem solved?

I am experiencing the exact same problem, Lenovo Warranty Services replaced the motherboard on my P1 but the problem persists.

I get the graphics card disabled some times, and other times the VIDEO_TDR_FAILURE.

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-10-23, 1:50 AM

Lenovo service replaced my motherboard and the problem has been resolved for now. Didn't face it again once the motherboard was replaced. However, P1 came pre-installed with Win 10 Pro for Workstation and after they replaced my motherboard, they sent it back to me with Win 10 Home. I called them to let them about this and, of course, the tech support person had no clue about what I was complaining. I did a fresh install of Win 10 Pro on my own but since they replaced the motherboard, probably the digital license was not put in correctly and now I only get Win 10 Pro and it is not getting upgraded to Win 10 Pro for Workstation. I have given up on the service center and I can't afford to not have my P1 with me while they "try" to fix the issue.

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2 Posts

02-19-2015

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-10-23, 1:55 AM

Thank you very much for your quick reply.

I will see what does the Lenovo Service over here has to say about this. I find it quite odd to have 2 bad motherboards.

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Re: Thinkpad P1 Xeon Nvidia Quadro P2000 - Quadro card disabled

2019-10-23, 2:03 AM

Having two bad motherboard is perfectly normal for Lenovo. My previous laptop Lenovo W530 had two motherboard replaced for a webcam issue. You should try it again, maybe this time they will give you a working board.

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