05-30-2016 09:41 AM
Judging by users of Thinkpad P50 and P70 in this forum it seems that screen problems are not that unusual. My own experience is that the screen of my P40 died within a week of the purchasing it. I sent it in for repairs only to receive the message "the repair procedure has stopped due to unavailability of spare parts". That was two weeks ago.
Lenovo: if you launch a new model it would be wise to see to it that you have stocked up on spare parts, ESPECIALLY those that are prone to failure, i.e. screens. As of now, I am clueless when I will receive it back, and I desperately need it now (preferably yesterday) for my work. That's why I bought a workstation for PREMIUM MONEY! So, prospective buyers bear this issue in mind if you need a reliable workstation.
06-01-2016 06:24 AM
Hello aatje, welcome to the community,
sorry to have to read that this has happened. If support are unable to give an estimate on the completion of the repair after two weeks, which you consider to be reasonable, I think it reasonable that you request your case be escalated to a complaint. You can do this through normal support by quoting your current case number and your wish to escalate. The agent will also be in a position to explain any further steps in the process. If you should run into any difficulties by all means send me a private message with your contact and system details.
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