cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 1,451
Message 1 of 10

Thinkpad P50 color calibrator does not working after switching the keyboard bezel

I first spot significant cracks on my keyboard bezel and ordered an onsite maintenance for my Thinkpad P50 to have the keyboard bezel changed. However, the color calibrator never comes back to work, and it showed the following messages before activating the software: "unable to find the Lenovo laptop display to be calibration. please run this application with the laptop screen in the open position". I contacted the Lenovo support and they ordered another onsite for me to change the wire unit between the color calibrator and the mobo. However, nothing changed. The technician and I checked the wire connection and found nothing wrong. The technician was highly doubted that the display cannot be correctly identified by the mobo, because it showed as "Generic PnP Monitor". I have no idea what does this means and how will it affect the color calibrator. We actually have the original color sensor unit installed on the new keyboard bezel, basic nothing changed. Can anyone help me with it? Thanks a lot!Capture.PNGThe error code from color calibratorCapture1.PNGGeneric PnP Monitor

Quick update: I tried the procedures in this thread, uninstalled the NVIDIA and Intel graphic drivers, but still not working: 

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/pantone-color-calibrator-not-working/m-p...

Guru
Posts: 1,756
Registered: ‎04-20-2008
Location: US
Views: 1,422
Message 2 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

You need to run the Sensor Replacement Utility to restore full function.


P70 XEON 1505, BIOS 2.28, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.18,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 1,419
Message 3 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

Thank you for your response! I just uninstalled and reinstalled the intel graphic driver, and NVIDIA driver, but nothing changed. Are there any further steps that I need to work on other than reinstall those drivers? I also reinstalled the x-rite device services manager and the ThinkPad monitor inf file too. Is there any thread that specified the standard procedures that required to run panel replacement utility? Thanks!

Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 1,418
Message 4 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

Thank you for your response! I just uninstalled and reinstalled the intel graphic driver, and NVIDIA driver, but nothing changed. Are there any further steps that I need to work on other than reinstall those drivers? I also reinstalled the x-rite device services manager and the ThinkPad monitor inf file too. Is there any thread that specified the standard procedures that required to run panel replacement utility? Thanks!

DavidVondra
Paper Tape
Posts: 1
Registered: ‎04-23-2018
Location: CZ
Views: 964
Message 5 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

Did you sort it out at the end? 

I am having exactly the same problem, have not been able to calibrate my display for last 6 months. Tried to re-install everything. 

Thanks, 

David

Guru
Posts: 1,756
Registered: ‎04-20-2008
Location: US
Views: 902
Message 6 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel


@DavidVondra wrote:

Did you sort it out at the end? 

I am having exactly the same problem, have not been able to calibrate my display for last 6 months. Tried to re-install everything. 

Thanks, 

David


You need to run the Sensor Replacement Utility to restore full function.


P70 XEON 1505, BIOS 2.28, UHD 4k Display, 64GB non-ECC RAM, M3000M NVIDIA GPU, RAID 1 512GB Samsung 951 PCIe-NVMe SSD x 2, 2x Samsung 850 Pro 1TB SSD. EM7455 WWAN
P1. BIOS 1.18,Xeon Processor, 32GB, PM981 1TB x 2, RAID 1
T460s, BIOS 1.20, WQHD display, 20GB RAM, I7-6600U, Samsung PM961 1TB PCIe-NVMe SSD, EM7455 WWAN
T470s, 16GB RAM, BIOS 1.10, i7-7500, WQHD display, 512GB PM961 PCIe NVMe SSD
Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 896
Message 7 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

Hi there, can you provide a detail instruction regarding the Sensor Replacement Utility? Many thanks

 

Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 894
Message 8 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

I think I know what you are talking about. However, I got this: Capture.PNG

Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 892
Message 9 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

Not really. Please follow the thread and I will keep you posted!

Sky_Boiler
Punch Card
Posts: 12
Registered: ‎05-18-2017
Location: US
Views: 524
Message 10 of 10

Re: Thinkpad P50 color calibrator does not working after switching the keyboard bezel

Is there any update from your P50 on the color calibration issue?

Check out current deals!


Shop current deals

Top Kudoed Authors