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3 Posts

01-11-2017

Canada

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Thinkpad P50 defective motherboard usb connections

2017-01-11, 0:46 AM

Hi,

 

November 28, 2016  the Thinkpad P50 was shipped .

December 16 it finally arrives with no working usb on motherboard.

Contacted tech support and was informed that this is a known issue. Was informed that I could return for repair {which could take long time 6 weeks} or visit the nearest authorized repair dealer 10 minutes from my house. I chose repair thinking it would be quicker.. Dropped it off then contacted Lenovo to confirm the deposit.

Upon talking with another Rep, I was informed that I might have to pay charges. Crazy, I can't pay for repairs on a new product. Best thing she offered was a replacement, but I needed to get laptop back from repair shop. Ran back next morning to get back laptop.

Shipped out P50 to Lenovo on 27th of December  they received it on 29th.I was then given a date of January 10 for replacement arrival. I see the date has now moved to January 23 2017 as they have no motherboards.

The nightmares are real. This is no Joke. Shipping date is listed as SUNDAY January 15.

After hours wasted on the phone I have been reassured with offers of call backs and emails that never came.

I am lost.

How can this happen? 2 Months to get a working laptop?

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377 Posts

10-20-2008

United States of America

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Re: P50 defective motherboard usb connections

2017-01-11, 1:03 AM

Defective ports on a new machine being called a "known issue?"  Someone actually said this with a straight face? 

 

______________________________________________
P70, Xeon 1505 CPU, 64 GB ECC RAM, Samsung 970 Pro 1 TB + 512 GB NVMe Drives, 1 TB HDD, DVD-RW, 4 K Display, NVIDIA Quadro M4000
W700 model 2757-CTO (8 GB RAM, Crucial MX-100 SSD + Hitachi TravelStar 1 TB 7200 RPM Drives, Bluray R/W, NVIDIA Quadro FX3700M, WUXGA); Windows 7 Ultimate SP-1, W700 Mini-Dock
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3 Posts

01-11-2017

Canada

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Re: P50 defective motherboard usb connections

2017-01-11, 2:58 AM

Yes. And they do not have any available motherboards at Lenovo either. I have to wait.

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31 Posts

11-18-2016

Philippines

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Re: P50 defective motherboard usb connections

2017-01-28, 10:44 AM

I probably have the same issue.

 

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P50-USB-Ports-and-External-Hard-Drives/td-p/3515299

 

Unit is sitting in the depot waiting for its motherboard, now postponed to late February.

 

This is disappointing.

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