Hi,
November 28, 2016 the Thinkpad P50 was shipped .
December 16 it finally arrives with no working usb on motherboard.
Contacted tech support and was informed that this is a known issue. Was informed that I could return for repair {which could take long time 6 weeks} or visit the nearest authorized repair dealer 10 minutes from my house. I chose repair thinking it would be quicker.. Dropped it off then contacted Lenovo to confirm the deposit.
Upon talking with another Rep, I was informed that I might have to pay charges. Crazy, I can't pay for repairs on a new product. Best thing she offered was a replacement, but I needed to get laptop back from repair shop. Ran back next morning to get back laptop.
Shipped out P50 to Lenovo on 27th of December they received it on 29th.I was then given a date of January 10 for replacement arrival. I see the date has now moved to January 23 2017 as they have no motherboards.
The nightmares are real. This is no Joke. Shipping date is listed as SUNDAY January 15.
After hours wasted on the phone I have been reassured with offers of call backs and emails that never came.
I am lost.
How can this happen? 2 Months to get a working laptop?
