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hoangnhat1613
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Posts: 18
Location: VN
Views: 5,052
Message 1 of 56

Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

Hi all,

I want to notice to you about newest version of ThinkPad P50 Video Features (NVIDIA N16S / Quadro N16P) for Windows 10 (64-bit): The intel hd graphics 530 driver (both version download from lenovo site or from intel site) crashed when waking up from sleep.

The solution is rollback to previous version of intel graphics or turn off auto sleep from windows power manager.

 

@Lenovo: I hope you will keep minimum 3 previous versions after upload newest version to support website (as you have done before) because this case can happen in the future.

 

Thank you!

hoangnhat1613
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Posts: 18
Location: VN
Views: 4,929
Message 2 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

Dear Lenovo Team,

Please re-upload previous graphics driver to support website.

 

Thank you!

Lenovo Staff
Lenovo Staff
Posts: 4,508
Location: NC
Views: 4,921
Message 3 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

Here are links to different driver versions you can try.

Current version:  https://download.lenovo.com/pccbbs/mobiles/n1edl28w.exe

N-1 version:  https://download.lenovo.com/pccbbs/mobiles/n1edl27w.exe

N-2 version:  https://download.lenovo.com/pccbbs/mobiles/n1edl26w.exe

hoangnhat1613
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Posts: 18
Location: VN
Views: 4,885
Message 4 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

Many thank someotherguy!

N-1 version is working.

My machine is 20EQ.

So, if could, please note this and let's Driver Team know it.

Lenovo Staff
Lenovo Staff
Posts: 4,508
Location: NC
Views: 4,876
Message 5 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

 
 
Glad to know you could fix your crash with the N-1 driver.  
Can you please let me know more details about your environment?  
What OS, whether you are on a dock, are you using any external monitor, and anything else you can think of?  Thanks!
hoangnhat1613
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Posts: 18
Location: VN
Views: 4,837
Message 6 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

Hi,

I'm not using any dock or any external monitor. But when I remove all driver of v22.21.13.8229 and re-install N-1, Device Manager show an unknow device. Using System Update for checking, it's bluetooth (all my drivers were installed successfull, and no unknow device show up in Device Manager before uninstall graphic drivers).

So, I think new graphics driver has some problem with bluetooth driver. Not sure, but it's my case.

 

My OS is windows 10 pro which downloaded recovery version from Lenovo support site.

 

Thanks!

Bullshark
SCSI Port
Posts: 48
Location: US
Views: 4,834
Message 7 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

I tried N-1, mine's still giving the same issue.

kalyanmudi
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Posts: 27
Location: US
Views: 4,799
Message 8 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

I have exact same problem as well. Installed N1 version of the driver provided above and it didn't fix. Going to update power settings not to sleep.

szubrak
Punch Card
Posts: 3
Location: PL
Views: 4,789
Message 9 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

I've fixed it using roll back driver in device manager for intel hd graphics p530. Now I have 21.20.16.4550 and is fine.

i2000s
HDMI
Posts: 306
Location: US
Views: 4,747
Message 10 of 56

Re: Thinkpad P50 graphics 22.21.13.8229 (2017/09/05) crash when wake up from sleep

I tried rolling back to the previous driver on device manager, and also tried N-2 version, but no, it's not working either ways. Hopefully, this issue will be fixed soon.

 

PS: I have a USB 3.0 dock, with DisplayLink v8.3 M0 driver installed for the dock station. One ViewSonic external monitor connected through the USB 3.0 dock. Everything else should be up-to-date on my P50. 

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TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win XP-10, Ubuntu8.04-16.04.
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