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arcnei
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Posts: 6
Registered: ‎05-31-2017
Location: PH
Views: 443
Message 1 of 5

Thinkpad P50 touchpad and trackpoint not working

Good Day!

I'm from the Philippines and I bought a refurbished thinkpad p50 from the US at 2016 and I extended its NBD warranty until June 1, 2018. The touchpad and trackpad suddenly stopped working a few weeks ago and it seems that the bios can't recognize them. The wifi reception seems to have also weaken, requiring me to be closer to the wifi source than before. I also tried reinstalling the drivers but it can't still identify the two pointing device. I'm actually planning to ship it to the US this week before my NBD warranty expires, but I don't know anyone from the US right now to avail the NBD service. May I know which address must I send it to, and the proper procedures to avail the repairs?

I already spent $170 for the warranty extension last year, and I'll be spending another $100 for the DHL shipping to the US. May I also know if Lenovo will answer the shipping back to my country, since if not, I'll be spending another $100 for it to be shipped back to the Philippines?

I also tried calling the service center from the US but I kept on having long calls with no response. 

Thanks!

Community SeniorMod
Community SeniorMod
Posts: 8,610
Registered: ‎01-01-2010
Location: US
Views: 418
Message 2 of 5

Re: Thinkpad P50 touchpad and trackpoint not working

I am not an expert on this, but I would think you would likely be covered under International Warranty Service.  Have you contacted a local repair center?  In U.S., the depot phone is 800-426-7378


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Community SeniorMod
Community SeniorMod
Posts: 3,238
Registered: ‎12-01-2007
Location: US
Views: 396
Message 3 of 5

Re: Thinkpad P50 touchpad and trackpoint not working

Hello,

 

I have the following numbers listed for Lenovo support in the Phillipines:

 

1800-1110-2266

1800-8908-6454 (Globe subscribers)

+632-231-3373

They may be able to tell you if the ThinkPad P50 is covered by international warranty service.

 

Regards,

 

Aryeh Goretsky

 

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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arcnei
Fanfold Paper
Posts: 6
Registered: ‎05-31-2017
Location: PH
Views: 372
Message 4 of 5

Re: Thinkpad P50 touchpad and trackpoint not working

it is not, I already tried consulting with the local warranty service

They told me that refurbished products are not entitled to international warranty
Community SeniorMod
Community SeniorMod
Posts: 3,238
Registered: ‎12-01-2007
Location: US
Views: 358
Message 5 of 5

Re: Thinkpad P50 touchpad and trackpoint not working

Hello,

 

In that case, give U.S. support a call, and they should be able to give you information about shipping, etc.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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