05-17-2018 04:38 AM
I'm from the Philippines and I bought a refurbished thinkpad p50 from the US at 2016 and I extended its NBD warranty until June 1, 2018. The touchpad and trackpad suddenly stopped working a few weeks ago and it seems that the bios can't recognize them. The wifi reception seems to have also weaken, requiring me to be closer to the wifi source than before. I also tried reinstalling the drivers but it can't still identify the two pointing device. I'm actually planning to ship it to the US this week before my NBD warranty expires, but I don't know anyone from the US right now to avail the NBD service. May I know which address must I send it to, and the proper procedures to avail the repairs?
I already spent $170 for the warranty extension last year, and I'll be spending another $100 for the DHL shipping to the US. May I also know if Lenovo will answer the shipping back to my country, since if not, I'll be spending another $100 for it to be shipped back to the Philippines?
I also tried calling the service center from the US but I kept on having long calls with no response.
05-17-2018 08:29 AM
I am not an expert on this, but I would think you would likely be covered under International Warranty Service. Have you contacted a local repair center? In U.S., the depot phone is 800-426-7378
05-18-2018 02:54 AM
I have the following numbers listed for Lenovo support in the Phillipines:
1800-8908-6454 (Globe subscribers)
They may be able to tell you if the ThinkPad P50 is covered by international warranty service.
05-19-2018 10:36 PM
In that case, give U.S. support a call, and they should be able to give you information about shipping, etc.