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Tomahawks
Paper Tape
Posts: 1
Registered: ‎05-15-2019
Location: BG
Views: 167
Message 1 of 2

Thinkpad P51 fingerprint reader suddenly stopped working

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-... etc.).

I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):
No fingerprint reader is attached.

 

I think it is a hardware issue.

 

Any idea?

 

Social Support Agent
Social Support Agent
Posts: 68
Registered: ‎01-01-2019
Location: PH
Views: 118
Message 2 of 2

Re: Thinkpad P51 fingerprint reader suddenly stopped working

Hello Tomahawks,

 

Welcome to Lenovo Community Forums!

 

Your BIOS also contains a Load Setup Defaults or Load Optimized Defaults option. This option resets your BIOS to its factory-default settings, loading default settings optimized for your hardware.

 

 

Here's how:

https://support.lenovo.com/jp/en/solutions/ht500222?Source=social_eservices&Medium=LITHIUM&Term=eSer...

 

https://forums.lenovo.com/t5/Lenovo-C-E-K-M-N-and-V-Series/BIOS-Update-How-to-load-default-in-BIOS-s...

 

 

If the issue persist, then it's likely a hardware issue, you may also contact the nearest Service Provider 

https://support.lenovo.com/us/en/solutions/ht118678?amp&Source=social_eservices&Medium=LITHIUM&Term=...

 

And filter with respective Country, so that you could get the proper help that you need for your laptop.

 


Support phone list:

 

https://pcsupport.lenovo.com/us/en/supportphonelist?Source=social_eservices&Medium=LITHIUM&Term=eSer...

 

 

 

Regards.



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