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05-15-2019

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Thinkpad P51 fingerprint reader suddenly stopped working

2019-05-15, 20:30 PM

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-p-series-laptops/thinkpad-p51-type-20hh-20hj/downloads etc.).

I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):
No fingerprint reader is attached.

 

I think it is a hardware issue.

 

Any idea?

 

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71 Posts

01-01-2019

PH

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Re: Thinkpad P51 fingerprint reader suddenly stopped working

2019-05-16, 13:49 PM

Hello Tomahawks,

 

Welcome to Lenovo Community Forums!

 

Your BIOS also contains a Load Setup Defaults or Load Optimized Defaults option. This option resets your BIOS to its factory-default settings, loading default settings optimized for your hardware.

 

 

Here's how:

https://support.lenovo.com/jp/en/solutions/ht500222?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20190516_20190516134600&linkId=67469331

 

https://forums.lenovo.com/t5/Lenovo-C-E-K-M-N-and-V-Series/BIOS-Update-How-to-load-default-in-BIOS-setup-menu-for-Lenovo/td-p/4030017?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20190516_20190516134600&linkId=67469333

 

 

If the issue persist, then it's likely a hardware issue, you may also contact the nearest Service Provider 

https://support.lenovo.com/us/en/solutions/ht118678?amp&Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20190516_20190516134600&linkId=67469334

 

And filter with respective Country, so that you could get the proper help that you need for your laptop.

 


Support phone list:

 

https://pcsupport.lenovo.com/us/en/supportphonelist?Source=social_eservices&Medium=LITHIUM&Term=eServices_&Content=20190516_20190516134601&linkId=67469336

 

 

 

Regards.



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5601 Posts

06-27-2008

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Re: Thinkpad P51 fingerprint reader suddenly stopped working

2019-05-16, 13:46 PM

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4 Posts

10-22-2019

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Re: Thinkpad P51 fingerprint reader suddenly stopped working

2019-10-22, 1:01 AM
I have the same issue, just wanted to follow up. Did you ever find a solution?
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