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Paper Tape
Posts: 1
Registered: ‎05-15-2019
Location: BG
Views: 167
Message 1 of 2

Thinkpad P51 fingerprint reader suddenly stopped working

Suddenly my Thinkpad P51 fingerprint reader stopped working under Windows 10 (64-bit). It is gone in the Device Manager too. I have googled and tried everything possible (I/O ports are enabled in the BIOS, reinstalled latest fingerprint drivers from etc.).

I went to the BIOS and tried to reset fingerprint data. It showed (see attachment):
No fingerprint reader is attached.


I think it is a hardware issue.


Any idea?


Social Support Agent
Social Support Agent
Posts: 68
Registered: ‎01-01-2019
Location: PH
Views: 118
Message 2 of 2

Re: Thinkpad P51 fingerprint reader suddenly stopped working

Hello Tomahawks,


Welcome to Lenovo Community Forums!


Your BIOS also contains a Load Setup Defaults or Load Optimized Defaults option. This option resets your BIOS to its factory-default settings, loading default settings optimized for your hardware.



Here's how:



If the issue persist, then it's likely a hardware issue, you may also contact the nearest Service Provider


And filter with respective Country, so that you could get the proper help that you need for your laptop.


Support phone list:





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