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karnik04
Paper Tape
Posts: 2
Registered: ‎09-08-2017
Location: CA
Views: 360
Message 1 of 5

Thinkpad P51 hangs on "update" screen..

I have recently bought this new Thinkpad P51 and it was working fine. I then went away on vacation in which I did not bring my laptop with me. I returned and when I first turned it on, it says it had updates but then the same screen is there for hours or even days on end and nothing progresses from there. What is wrong with it?

 

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 335
Message 2 of 5

Re: Thinkpad P51 hangs on "update" screen..

Is it the Windows Updates screen?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
karnik04
Paper Tape
Posts: 2
Registered: ‎09-08-2017
Location: CA
Views: 325
Message 3 of 5

Re: Thinkpad P51 hangs on "update" screen..

It doesn't really say whether its windows or not. It just says "completing the updates. Don't turn off your computer" - so I don't even know, and then the screen is like that for over a week at 61% and then it says "we couldn't complete the updates undoing changes don't turn off your computer" and that goes on like forever so it's getting nowhere.

improwise
HDMI
Posts: 181
Registered: ‎06-14-2016
Location: SE
Views: 319
Message 4 of 5

Re: Thinkpad P51 hangs on "update" screen..

Sounds like Windows update.

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 302
Message 5 of 5

Re: Thinkpad P51 hangs on "update" screen..

If it's been stuck at thtat screen for a week, I'd probably ignore the "do not turn off your computer advice" and forcibly reboot the machine. It might cause Windows to realize the update failed to apply and try to rollback the changes.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U

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