cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
bupbechanh
Serial Port
Posts: 18
Registered: ‎12-19-2018
Location: VN
Views: 1,026
Message 1 of 4

Thinkpad P52: TrackPoint Firmware Update broke Touchpad and Trackpoint help plz!

Dear All, 

 

My Thinkpad P52 are working fine. But after i'm updated the TrackPoint Firmware Update Utility version 07 Nov 2018 from lenovo office site, my  Touchpad and Trackpoint stoped working.

 

2018-12-28_19h55_01.jpg

 

I'm retry install but same error

 

TrackPoint Firmware Flash Update Utility 3.png

 

After restart Windows, i seen this error "PS/2 Mouse Not Detected" on startup processing.

 

IBM P52 PS2 Mouse Not Detected.png

 

I looking on this forum, and seen many people was installed this firmware got same error !

 

X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint : forums.lenovo.... 

 

This issue solved on X1 Carbon when Lenovo release new version to fix this error on X1 Carbon, but on the Lenovo Thinkpad P52 still have error and we waiting for solutions or new release firmwares to fix this issue.

 

My Thinkpad P52 : Win 10 x64 , I7, P3000, 32GB ,1TB PCIe

BIOS Version:  N2CET35W (1.18)
BIOS Date:       2018-12-14
Machine Type Model: 20M9CT01WW

 

This's my log of TrackPoint-Flash Utility v1.0.0.38 (on lenovo website show this v1.0.0.4)

 

****************************************
TrackPoint-Flash Utility v1.0.0.38
2018-12-22 10:41:52
[10:41:52.303] IAP_MODE: TVSU_FLASH_FW
[10:41:52.303] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"
[10:41:53.898] default interface: PS2
[10:41:53.898] OS: 64-bit
[10:41:53.929] [WARNING]: 1.6151-1.6399(0.0248) :Write 0x00 => TimeOut
[10:41:53.960] IsElanTP: 1
[10:41:53.960] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11.bin
[10:41:54.023] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.038] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[10:41:54.054] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.148] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.163] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[10:41:54.179] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[10:41:54.226] [WARNING]: 1.8979-1.9242(0.0263) :Write 0x00 => TimeOut
[10:41:54.288] Initialize_Result = 6
[10:41:54.288] [ERROR]: Fail to enter Transparent mode.
[10:41:55.822] ExitCode = -8

8 warnings
1 errors 

 

****************************************
TrackPoint-Flash Utility v1.0.0.38
2018-12-28 11:23:57
[11:23:57.163] IAP_MODE: TVSU_FLASH_FW
[11:23:57.163] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"
[11:23:58.757] default interface: PS2
[11:23:58.757] OS: 64-bit
[11:23:58.804] [WARNING]: 1.6167-1.6416(0.0249) :Write 0x00 => TimeOut
[11:23:58.819] IsElanTP: 1
[11:23:58.819] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11.bin
[11:23:58.882] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[11:23:58.913] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[11:23:58.929] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[11:23:59.007] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[11:23:59.023] [WARNING]: Retry 1: WriteCommand 0xE7 => 0xFC failed.
[11:23:59.038] [WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[11:23:59.085] [WARNING]: 1.8983-1.9233(0.0250) :Write 0x00 => TimeOut
[11:23:59.148] Initialize_Result = 6
[11:23:59.148] [ERROR]: Fail to enter Transparent mode.
[11:24:01.027] ExitCode = -8

8 warnings
1 errors

brendanhoar
Punch Card
Posts: 32
Registered: ‎01-02-2014
Location: US
Views: 975
Message 2 of 4

Re: Thinkpad P52: TrackPoint Firmware Update broke Touchpad and Trackpoint help plz!

I have the same issue on my P52 as well, installed the trackpoint firmware, it errored out before completing, and now the trackpoint and touchpad are not recognized, PS/2 error on startup, transparent mode error when trying to re-run the firmware.

bupbechanh
Serial Port
Posts: 18
Registered: ‎12-19-2018
Location: VN
Views: 880
Message 3 of 4

Re: Thinkpad P52: TrackPoint Firmware Update broke Touchpad and Trackpoint help plz!

"This is somewhat infuriating, and as someone who is responsible for making purchasing decisions around developer machines for our shop, it really puts a bad taste in my mouth about using Lenovo products again. This problem (which is likely just due to garbage drivers, firmware) needs to be addressed by them. Losing individual customers may not concern them, but they should be careful when enterprise customers are not happy and affect their decision to purchase large quantities of products for enterprise customers and causing images serious influence on the Thinkpad P5X brands. ..." from  Lenovo's customers .

 

We're still waiting solutions to fix errors without send back laptops return to Lenovo support services centers !

Administrator
Administrator
Posts: 7,190
Registered: ‎09-03-2014
Location: SK
Views: 860
Message 4 of 4

Re: Thinkpad P52: TrackPoint Firmware Update broke Touchpad and Trackpoint help plz!

Let's please keep the conversation in the original thread, I'm locking this one.

https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Lenovo-Think-Pad-P52-updated-BIOS-with-e...

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by clicking on the star below their post awarding them Kudos
 

Please don't ask me questions by Personal Message; questions belong in the forums.
 

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Język Polski    Moto English

Check out current deals!


Shop current deals

Top Kudoed Authors