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tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 774
Message 1 of 7

Thinkpad W510 Display randomly dies and then machine shuts down

the last two days my machine has suffered a crash with similar symptoms.

 

First, the display goes blank. I can see some disk activity. This continues for maybe 20-30 seconds and then the machine shuts down. Yesterday, I had to restart the machine twice b/c the first attempt also resulted in a shutdown during the boot process.

I thought that perhaps it was an overheating issue, but I'm not convinced of that as today there was nothing obstructing the exhaust vents (though they were a bit dusty).

I'm runing windows 7 pro, 64 bit. Have an NVidia card, but I don't know about the details. Where would I find them?

 

Thanks in advance.

Community SeniorMod
Community SeniorMod
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Message 2 of 7

Re: Thinkpad W510 Display randomly dies and then machine shuts down

If it is a W510, graphics are probably 1GB NVIDIA® Quadro® FX880M.  It is hard to diagnose from a thousand miles away, but my first guess is overheating. I suggest installing TPFancontrol (free) and monitor temperatures.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 738
Message 3 of 7

Re: Thinkpad W510 Display randomly dies and then machine shuts down

Installed it. Looks like the CPU is running in the mid 60's (C) most of the time. What would be the high end of normal for this CPU?

Thanks for the quick response, BTW.

 

Cheers,

 

Tripp

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 730
Message 4 of 7

Re: Thinkpad W510 Display randomly dies and then machine shuts down

Have you cleaned the heat vent? It could be your vent and the fan is clogged with dusts. My W510 runs around 47 to 55 during idling, and get up to 97 degrees when pushed.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Community SuperMod
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Location: US
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Message 5 of 7

Re: Thinkpad W510 Display randomly dies and then machine shuts down

I wouldn't think that 60C would get you into thermal protection territory, but you may wish to pull the keyboard and give the machine a good dust blow-out. Be sure to hold the fan blades stationary while using compressed air and blow from the inside out through the exhaust vents.

 

Edit: In addition, pulling the keyboard bezel looks like it would give even better access to the fan / exhaust vent areas for a good de-dusting.

 

For reference, you can pick up your HMM here: http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-74250

There are good step-by-step instructions included.

 

Regards.


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tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 673
Message 6 of 7

Re: Thinkpad W510 Display randomly dies and then machine shuts down

Thanks guys. I'll do that. I looks like my idle, low use temps are i nthe upper 50's. Fan kicks in about 65C.

tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 625
Message 7 of 7

Re: Thinkpad W510 Display randomly dies and then machine shuts down

That's for the diagram. I removed teh keyboard and blew out the inside of the laptop with some canned air and I havent had any issues since. working temps have been in the low 60's since the cleaning.

 

Cheers,

 

Tripp

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