cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Thomthom44
What's DOS?
Posts: 1
Registered: ‎01-10-2019
Location: NL
Views: 380
Message 1 of 2

Thunderbolt 3 Dock Issues with Monitors

Hi There,

 

I'm having trouble with a Lenovo P52 with a Thinkpad Thunderbold 3 Dock. When I Conect my dock to my laptop it wil ask if i want to allow it. (It always asks strangely. Even if its in managed Thunderbolt devices.)

 

2019-01-11 09_04_21-Window.png

 

After pressing ok the problems start.

-Shortcuts are flickering on the Desktop and in the taskbar.

-Not being charged

-No Mouse & Keybourd

-No Ethernet.

-External screen does work but with above problems.

 

Additional information:

-With only the powercord and usb-c into the Lenovo Laptop and nothing else in the dock it stil gives the same problems.

-Tried with difirent cables.

-Tried other Docks but same problem. (Docks that work with other Lenovo laptops)

-It works somtimes. once every 5-10 tries. But fail right after trying again.

-No Faults in Lenovo center.

 

Product information:

Lenovo Vantage Info

 

<image removed>

 

 

Lenovo Thinkpad Thunderbold 3 Dock

Model Number: DBB9003L1

 

I have updated the most drivers that would be needed for the thunderbolt & Lenovo but nothing seems to work. Is there anyone who has been batling this before or somone who could help me?

 

Moderator note: image containing serial number removed to prevent abuse.  Please repost with S/N obscured, or provide the non-S/N information as text.

Lenovo Employee Sunnyyi
Lenovo Employee
Posts: 60
Registered: ‎08-14-2018
Location: CN
Views: 282
Message 2 of 2

Re: Thunderbolt 3 Dock Issues with Monitors

Dear Customer,

We didn't see such issue before. Will double confirm again.

 

Meanwhile, Have you tried your Thunderbolt Dock on another P52 systems ?

From your description, it seems there's some problem with your system Thunderbolt function. 

Please try to reset your system to try again.

 

Sincerely yours.

Check out current deals!


Shop current deals

Top Kudoed Authors