English Community

ThinkPad NotebooksThinkPad: P and W Series Mobile Workstations
All Forum Topics
Options

3 Posts

04-04-2018

US

17 Signins

56 Page Views

  • Posts: 3
  • Registered: ‎04-04-2018
  • Location: US
  • Views: 56
  • Message 1 of 3

USB Mass Storage Device failure

2018-04-04, 4:49 AM

I have a P71 Think Pad Workstation running Win 10x64. After the latest Win update, the USB Mass Storage Device does not recognize when I plug a USB device. It only recognizes it one time when the device is plugged in and the compurer rebooted.

 

Error code in Device Manager:

Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

 

I tried uninstalling the driver and rebooting. It only helps a single time after rebooting. Another MS suggestion was to update the Leneovo firmware, which I did - no resolution of the problem.

 

Is Lenovo going to fix this problem with the memory?

 

Thank you.

Reply
Options

3779 Posts

12-02-2007

US

9022 Signins

187838 Page Views

  • Posts: 3779
  • Registered: ‎12-02-2007
  • Location: US
  • Views: 187838
  • Message 2 of 3

Re: USB Mass Storage Device failure

2018-04-04, 7:50 AM

Hello,

 

Was Microsoft Windows Update KB4074588 (OS Build 16299.248) recently installed onto the computer?

 

If so, try uninstalling it via Control Panel → Programs → View Installed Updates and then restarting. 

 

Can you now access your USB devices?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Język Polski    Moto English


Need an answer, fast? Try using Browser Search to find it in the Lenovo and Moto Community
Reply
Options

3 Posts

04-04-2018

US

17 Signins

56 Page Views

  • Posts: 3
  • Registered: ‎04-04-2018
  • Location: US
  • Views: 56
  • Message 3 of 3

Re: USB Mass Storage Device failure

2018-04-05, 4:32 AM

Thank you Aryeh. The update you listed was not on my system. The latest update was KB4089848. I uninstalled it and it did not fix Error Code 38. Then this update installed back automatically. No difference. The USB Mass Storage Device works only one time after reboot and then it fails. I ran:

1. Lenovo hardware diagnostics and it passed

2. MS SFC.exe and it fixed some files

3. MS Troubleshooter

 

Nothing worked. I guess my system got corrupted somehow. I'll try contacting Lenovo support.

 

Thank you - Calculator

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete