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ScottChapman
Paper Tape
Posts: 54
Registered: ‎12-22-2013
Location: United States
Views: 2,656
Message 1 of 10

Unable to install Hotkey Features Integration

So, when I try to install it manually, I am getting stuck on the patch utility. Can't install it, can't uninstall it (thinks it is not installed).

 

Any ideas??

ScottChapman
Paper Tape
Posts: 54
Registered: ‎12-22-2013
Location: United States
Views: 2,654
Message 2 of 10

Re: Unable to install Hotkey Features Integration

When I try to uninstall the error I see in the logs is: 

 

Error 1714.The older version of Lenovo Patch Utility 64 bit cannot be removed.

 

Same error when I try to install...

sclexman
Bit Torrent
Posts: 4,580
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Location: US
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Message 3 of 10

Re: Unable to install Hotkey Features Integration

ScottChapman
Paper Tape
Posts: 54
Registered: ‎12-22-2013
Location: United States
Views: 2,616
Message 4 of 10

Re: Unable to install Hotkey Features Integration

All up to date on my machine (WRT windows updates).

 

What is interesting is that I *think* the install is telling me that my software is actually up to date...

Guru
Posts: 974
Registered: ‎11-04-2009
Location: US
Views: 2,601
Message 5 of 10

Re: Unable to install Hotkey Features Integration

Try uninstalling the LPU from the add/remove programs menu and reinstalling. If its failing on the LPU, than maybe removing it first would help. 

 

EDIT: Does it not show up in the add/remove control panel? if it does, then try from there. if that doesnt work, delete all the LPU files then try uninstalling. then reinstall it and see if that works.

 

Not an elegant solution but it has worked for me. 

 

 

usually something not uninstalling means somethng is damaged.


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sclexman
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Location: US
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Message 6 of 10

Re: Unable to install Hotkey Features Integration

Your main issue is: Error 1714. I have been doing problem determination for 30 years.  No guessing, no think. Document the facts.

 

LPU is NOT in the control panel for uninstall.  The newest release of System Update includes a LPU install.It claims to be Lenovo Patch Utility.  What I see it doing it is similar to windows error reporting (WER). IT checks wer to see if it is a Lenovo product, then it send the DUMP/fail info back to Lenovol This can be verified by looking in:

C:\programdata/lenovo/sup   for log files.

==

Your BIOS is fixed.

You will have to manually install the hotkey package. Find the MSI log. and post the 50 lines around the 1714 message.

Your comment: I think it is trying to install the same package as installed. Could be. That is NOT a 1714 message. 

Other user:

 if that doesnt work, delete all the LPU files then try uninstalling. then reinstall it and see if that works. *JUNK* 

Not an elegant solution but it has worked for me. * maybe*

usually something not uninstalling means somethng is damaged. <<< agreed.

 ==

Please clarify what you are doing manually.

(1) Are you control panel uninstall Hotkeys

(2) or trying to install hotkeys and it states old hotkeys needs to be uninstalled, and the uninstall fails on the Hotkeys subpackage Lpu? 

==

There is also error 1719 lately.

http://forums.lenovo.com/t5/ThinkVantage-Technologies/Can-t-uninstall-ThinkVantage-System-Update/td-...

 

Wonder if  New Thinkkeys package Also decided  to  include LPU in their package, HUmm.

 

http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/What-does-the-Lenovo-Patch-Utility-in-HotKe...

==

Please state your machine type and model. I guess Hotkeys MSI has bugs.

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 2,568
Message 7 of 10

Re: Unable to install Hotkey Features Integration

IIRC Patch Utility comes as a Windows Installer. The usual MSICUU trick might work; force the delete of the existing version of LPU, then retry the install.

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sclexman
Bit Torrent
Posts: 4,580
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Location: US
Views: 2,555
Message 8 of 10

Re: Unable to install Hotkey Features Integration

Lenovo used to ship LPU as it's own package.  It would show up on my system via System Update. Thus you may find it in the control panel. Microsoft no longer has MSICUU available for download.  It has been replaced by this:

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

sclexman
Bit Torrent
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Location: US
Views: 2,524
Message 9 of 10

Re: Unable to install Hotkey Features Integration

What is your machine type and model? It this a new purchase or a start over Factory install or just recent updates seems to fail?

==

FYI on LPU on my machine:

(1) Lpu install was offered over and over via System Update  for the last six months. Covered in another post. (fixed).

installed SU 5.05.008 on  2/28/2014. It was released 2/26/2014.

This release added it own LPU titled SU LPU.

Release notes:

New in 2014-02-14 release
========================
- Add System Update Patch component into TVSU
- Support Monetization function<<sclexman what the ?? is this?
- Fix some accessibility issues

(2) Run of  SU 5.05..008  after I re- installed it on 2/12/2014 to diagnose a user problem.. (released Nov 2013).

It offered "patch module for 32-bit version of Lenovo Patch Ultitity" version  1.03.

Capture.PNG

(3) task scheduler

Seems under windows task scheduler, subfolder Lenovo, I have a customer feedback program X64, that runs daily at 2 pm.  

(4) Upon researching (recently for ) this post I found:

LPU 1.4 xxx installed. 2/12 in PF(x86) \common files\:Lenovo\LPU

System Update, Sup installed 2/28 in PF(x86) \common files\:Lenovo\Sup

The SU patch utility is different from the previous LPU, ie more modules.

In programdata\Lenovo\LPU the folder was blank. Last updated 2/28.

In programdata\Lenovo\SUP  text entries for wer error interception. 1st entry 2/28.

(5) In the past 2 years, users made complaint of multiple copies of LPU in programs and features.

SU offered a cleanup fix that bascially wiped all LPU (uninstall) from programs and features.

(6) I used Mr Fixit noted above and it found LPU and uninstalled it. 4/12/2014.

It removed all the LPU files.

Action Center also noted: 

Windows Installer removed the product. Product Name: Lenovo Patch Utility. Product Version: 1.4.0.4. Product Language: 1033. Manufacturer: Lenovo Group Limited. Removal success or error status: 0.

(7) Mr fixit showed me 2 System update entries.

Probably 1 for su, 2  for SU LPU patch

Under PF(x86)\common files\Lenovo\SUP  I see a uninstall.exe.  I click it and it offers me the option to uninstall

Capture.PNG

 

==

In summary :

I give you and others my research. How many LPU's are on your system? Hotkeys has a LPU also as does many other Lenovo products. What a mess.

 

Wonder which LPU uninstall you actually failed with. Thus the request of the MSI log 50 lines.

 

sclexman
Bit Torrent
Posts: 4,580
Registered: ‎11-22-2011
Location: US
Views: 2,476
Message 10 of 10

Re: Unable to install Hotkey Features Integration

Correction to item (2) above

(2) Run of  SU 5.05..008  after I re- installed it on 2/12/2014

Should state: 

(2) Run of  SU 5.03.008  after I re- installed it on 2/12/2014

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