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17 Posts

08-29-2016

US

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[Update]Can’t set up fingerprint login on my ThinkPad P70

2018-05-30, 16:39 PM

[Update] 

I have uninstalled the driver and reinstalled. But unfortunatelly, the same mistakes happen.

I think it should be the issue of the sensor itself. Anyone knows how to replace the sensor? can anyone provide the instructions document?

 

[Original Post]

Can’t set up fingerprint login on my ThinkPad P70. 

Not sure what caused the issues. Windows 10? Fingerprint sensor broken? Thanks

 

The video here shows the set up process: 

The fingerprint sensor driver is up to date

 

 

 

 

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359 Posts

01-23-2009

FI

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Re: Can’t set up fingerprint login on my ThinkPad P70

2018-05-30, 21:37 PM

Did you just recently install Windows Spring Creators Update (Version 1803)? It is known to mess with the fingerprint system. The solution is to reinstall the driver.

 

You say your driver is up to date. But did you install it just now, or did you check the version number only?

 

If you just checked the version number, I would recommend as a first step to reinstall the fingerprint driver.

 

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52 | YOGA C630 WOS
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17 Posts

08-29-2016

US

46 Signins

309 Page Views

  • Posts: 17
  • Registered: ‎08-29-2016
  • Location: US
  • Views: 309
  • Message 3 of 4

Re: Can’t set up fingerprint login on my ThinkPad P70

2018-05-31, 15:42 PM

Hi,

Thanks for your suggestion. I have uninstalled the driver and reinstalled. But unfortunatelly, the same mistakes happen.

I think it should be the issue of the sensor itself. Anyone knows how to replace the sensor? can anyone provide the instructions document?

Reply
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359 Posts

01-23-2009

FI

653 Signins

6745 Page Views

  • Posts: 359
  • Registered: ‎01-23-2009
  • Location: FI
  • Views: 6745
  • Message 4 of 4

Re: Can’t set up fingerprint login on my ThinkPad P70

2018-05-31, 17:33 PM

You can find instructions in the P70 hardware maintenance manual here:

 

https://download.lenovo.com/pccbbs/mobiles_pdf/p70_hmm_en_sp40j65113_02.pdf

 

But you need to replace the entire keyboard bezel. The sensor is integrated into that. I don't know if there is any other way.

 

It is also a FRU part, meaning you should not do servicing yourself (could void warranty is something goes wrong).

 

Also, the sensor connects with a cable to the main board. So the error might be there as well? Maybe?

 

If the system is still under warranty, I would recommend contacting support.

 

Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardg
ThinkPad P52 | YOGA C630 WOS
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