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12 Posts

06-18-2013

Sydney Australia

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W500: Samsung SSD Magician software crashing with exception code 'c0000005'

2013-06-25, 6:25 AM

I recently installed a Samsung 840 Pro MZ-7PD512 SSD into my W500 (product Id = 4058CTO, win 7 64bit).

The 840 Pro is working perfectly with generic firmware, I think, but every time I run Samsung Magician it crashes with 'c0000005' during its initialisation. The Samsung firmware is normally installed via Magician.

I raised a case with Samsung who pointed me to a Site where I could download the firmware which has to be installed as a bootable ISO. I used both Nero Express and Magic ISO to create DVDs but, in each case, when booting my W500 with these DVDs the process ended with the message 'panic: mcb chain corrupted'.

Originally I installed the SSD and restored a Win7 image backup to it. So, thinking that the Samsung supplied copy utility may do the trick, I re-installed my old HDD and purchased a USB-SATA cable and attempted to use the Samsung copy utility to populate the 840 Pro. I tried this a number of times and all ended with 'Program not responding' sometimes annoyingly after getting to 100%. So I put the 840 Pro back in  and restored it from my Win 7 backup image. For both the Copy Utility and Magician I tried the version on the supplied CD and the latest version from Samsung's Web site.

As I said, the 840 Pro is working perfectly but all my efforts to use the Samsung software have failed.

I have done quite a bit of tolling the Net re this and have not found any answers - Magician appears to work fine for most people. Perhaps I should leave well enough alone as my W500 is working perfectly.

 

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34 Posts

05-12-2010

Singapore

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Re: W500: Samsung SSD Magician software crashing with exception code 'c0000005'

2013-06-28, 6:07 AM
Have you tried using Acronis True Image (I use the free Western Digital version which works perfectly) to clone the old HDD onto the Samsung SSD?

I have had no experience with the Magician software, but every cloning job I've done with Acronis has worked flawlessly.
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12 Posts

06-18-2013

Sydney Australia

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Re: W500: Samsung SSD Magician software crashing with exception code 'c0000005'

2013-06-28, 14:24 PM

I have been running for about a week now with the Win 7 image backup restored to my new 840 Pro SSD without any problems so don't think I want t go back to copying from the old HDD.

My main concern was that  my 840 Pro was running with generic rather than Samsung firmware because when I checked Windows Device Manager it said the driver was from Microsoft. However I now realise that the Driver is different to the Firmware. I ran Lenovo ThinkVanatage Toolbox and checked the System Information for the 840 Pro and found that it was running firmware DXM04B0Q (the latest firmware on Samsung's Web site is DXM05B0Q). So the firmware must come pre-loaded on the 840 Pro. 

So now that I know I'm running close to current Samsung firmware and my W500 is running faster than ever before and without any problems I'm happy.

Maybe at some time in the future I will find a way to run the Samsung Magician software and update my firmware but am happy that all is well for the time being.  

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12 Posts

06-18-2013

Sydney Australia

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  • Message 4 of 5

Re: W500: Samsung SSD Magician software crashing with exception code 'c0000005'

2014-08-13, 22:45 PM

Great news. Yesterday I checked and noticed another new version of Samsugs Magician software was available: v4.4.

 

I uninstalled Magician from my W500 and installed v4.4 and it worked perfectly.

I was able to properly configure my 840 Pro and upgrade its firmware from DXM04B0Q TO DXM06B0Q.

 

So now finally after a year all is well.

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28 Posts

03-26-2009

Germany

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Re: W500: Samsung SSD Magician software crashing with exception code 'c0000005'

2015-08-18, 18:00 PM

Hello Bruce,

 

I read your post, I was thinking about switching with my W500 to a Samsung 1TB 840 SSD Pro as well!

 

Is it working very well, is there a nice gain of performance noticeable!?

 

What is your final conclusion and would you doi it again!?

 

Thanks & Best Regards

 

Marcus

 

PS: Do you run WIN7, if not could you manage switchable graphics to work under WIN8 or even 10!?

 

 

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