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tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 321
Message 1 of 5

W510 Lenovo Bluetooth windows update killed USB Keyboard

Hi all,

 

Yesterday afternoon (14 M!R 2012) I ran a windows 7 update that included a Lenovo update. It was some kind of bluetooth thing, but I'm not really sure the exact name. Foolishly, I chose to include this in the update. When I performed the updates and restarted the machine my USB keyboard no longer works. There were 13 updates available for install. 9 of them were critical updates and 4 were optional. I installed 3 of the 4 optional and all of the critical. So when I discovered that the keyboard didn't work, I rollback the update to the last good configuration and the problem persisted. When I looked at what updates were available, 12 of the 13 were there, but the Lenovo bluetooth one wasn't on the list, leading me to believe that it didn't get rolled back.

 

What I've noticed is that the keyboard is recognized by windows, but I can't type anything. Furthermore, when I do type a few characters with it, after about 5 seconds I hear the "disconnected a USB device" sound. So something is definitely strange, but I don't know what to do. Does anyone have any ideas? I really need the full sized ergo keyboard. The tiny laptop keyboard kills my hands. I have rheumatoid arthritis, and I really need my big keyboard or my hands are killing me.

Thanks,

 

Tripp

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 311
Message 2 of 5

Re: W510 Lenovo Bluetooth windows update killed USB Keyboard

So the keyboard doesn't use Bluetooth then? Not sure why it'd be affected by a Bluetooth update.

Does the keyboard use some sort of proprietary driver or just the generic Windows driver?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 308
Message 3 of 5

Re: W510 Lenovo Bluetooth windows update killed USB Keyboard

Totally generic. I have no idea why the bluetooth update would affect it. I'm just pointing the finger there b/c that was the only update that doesn't seem to have been undone by the windows restore operation. At one point last night windows performed an update on the usb drivers, but sadly that didn't solve anything. It's bizarre because windows can see the keyboard, it just doesn't work. Windows doesn't seem to think that there's anything wrong with device and it says the drivers are up to date.

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 306
Message 4 of 5

Re: W510 Lenovo Bluetooth windows update killed USB Keyboard

Try using Device Manager to uninstall the drivers (right-click, uninstall), then unplug/replug the keyboard.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
tripp
Paper Tape
Posts: 7
Registered: ‎03-15-2012
Location: Westminster, CO
Views: 302
Message 5 of 5

Re: W510 Lenovo Bluetooth windows update killed USB Keyboard

I uninstalled the driver and rebooted, removed and plugged in the keyboard again and windows installed the PS/2 driver. I rebooted yet again and... the same result. It's like there's something else there interfereing with the device. Fortunately, it's only the exteral keyboard and not something more critical. I just wish I hadn't installed the optional updates. Massive mistake.

Does that give you (or anyone else) any ideas? Thanks again for all of your help, I really do appreciate it.

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