09-30-2012 05:30 PM
I recently purchased a W520 from the Lenovo Outlet for $1291 (excluding taxes, shipping etc.) -
Core i7 2860 2.5 Ghz
Win 7 Professional
Nvidia Quadro 2000
4 gb RAM
FHD Screen 1920 X 1080
No Fingerprint Scanner
9 Cell Battery
1 Year Depot Warranty
The next morning (less than 12 hours later) I rechecked the Lenovo Outlet website and see that the exact same configuration was available for $936! That was a more than $350 dollar difference!
I also found another laptop which was the exact same configuration but had an additional 12gb ram as compared to the above configuration. Even this model was selling for $1108 almost $200 cheaper than what I paid.
As expected, I was furious and immediately called Customer Support. After the initial there is nothing we can do, they finally connected me to sales and the lady there said she can prepare a RMA for returning my laptop and I can place an order for a new one. She refused to cancel the current order even though it had only been < 12 hours. Anyways, I asked her what other options I had and later she said she could do a price match provided I add the above said machines to a cart and send it to her.
When I went back to the outlet website, the $936 laptop was out of stock but the $1108 laptop was still in stock so I quickly added it and mailed her the cart, even though it had an additional 12gb of RAM. I also sent her a screenshot of the same config. laptop which was selling for $936 just to let her know that it was visible on their website.
To summarize -
Laptop I paid for $1291 (configuration above)
1st Laptop available on their website next morning same config - $936
2nd Laptop same config but addtional 12gb ram - $1108
I called multiple times but I am told that they cannot do a price match till my current order ships. How is this fair practice? Has anyone experienced something like this before and can guide me? I expected more from a brand name like Lenovo. I do not want to go through the hassle of re-sending the laptop I receive and ordering another one. The deals are no longer even available on their website its a good thing I took screenshots. I really hope they do a price match its the ethical thing to do.
09-30-2012 07:12 PM
You are getting a great deal! I paid about twice as much!
10-05-2012 10:51 PM
Did you ask why they can't do a price match until it ships? One reason may be that they sometimes have to charge the credit card only immediately prior to shipping.
There is a risk that something will happen and your order will be cancelled or delayed. In my case, they refunded my entire purchase price because there was a manufacturing delay. Only immediately prior to the shipment did my card get charged the final time. I found a better price and they matched it, though it was a cumbersome process.