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arwang
Paper Tape
Posts: 1
Registered: ‎01-28-2013
Location: honolulu
Views: 1,790
Message 1 of 3

W530,I cann't open,black screen

Hi everyone,

I had bought this laptop less than one month used to make some numerical analysis,last night, I go to sleep and standby the laptop ,but I cann't open it in the morning and the screen is black without anything after press the power button,then I tried to unplug the power adapter line and battery ,then directly plugged the power adapter line only and it didn't work still ,then I plugged the battery ,and it still cann't be opened, why happen this. Could you happen it and give me some suggestions ,thank you.

 

arwang

 

discription as follows,

Genuine Windows 7 Professional 64-bit Edition

Intel Quad Core i7-3920XM @ 2.9ghz (3.8 Turbo) 1600mhz/8MB cache

32GB PC3-12800 1600MHz DDR3 (4 x 8GB) 32GB Max

Nvidia Quadro K2000M Graphics with 2GB DDR3 Memory

15.6" FHD (1920 x 1080) LED Backlit Widescreen and WWAN antenna (95% color gamut, anti-glare)

720p Integrated Camera

512GB Solid State Drive SSD 2.5" SATA III 6Gb/s Hard Drive

X-Rite Pantone Color Sensor

Smartcard Reader

Intel Centrino Advanced-N WiFi 6205

8x DVD/RW Dual Layer Burner

UltraNav TrackPoint and Touchpad with Fingerprint Reader

3G Mobile Broadband WWAN Upgradable (3G card avaliable for purchase eBay item 170666234290)

4 in 1 Media Reader and Modem (SD, MMC, SDHC, SDXC)

Bluetooth 4.0

9 Cell Lithium Ion battery

Genuine Lenovo Worldwide Warranty 3 Year Depot (International Warranty Support - Model Type 2438)

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 1,742
Message 2 of 3

Re: W530,I cann't open,black screen

Hi, arwang

 

When you press the power button, does anything happen? Are there any sounds, lights, etc.? Also, if you remove the battery and the power adapter from the computer, then hold the power button down for 15 seconds, this should clear all the charge and power from the computer. You can give this a try and then plug the computer in again and see if anything changes.

 

Best of luck, and let me know how it goes,

Adam

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willem123
What's DOS?
Posts: 1
Registered: ‎02-09-2013
Location: muc
Views: 1,706
Message 3 of 3

Re: W530,I cann't open,black screen

Hi Arwang,

 

I had or have the same issue: Black screen, just some power,keyboard and screen led´s flashing: left the computer early december 2012 with some numerical simulation on friday, came in the office on sunday to pick it up and the screen remained black. Called the hotline for next day onsite service but the part was not available.  2 weeks later the competent hotline was not able to tell when the part would be available. in 2013 we although I asked the competent hotline what their escalation procedure was ( question was ignored) we were promoted to the customer delight department.

 

I did google on what customer delight actually means....  

 

so the status is that end of January the replacement could be shipped in 10-14 days. Where could means: there is a possibility that they will ship, but 4 weeks in january were quite silent appart from the fact that the particullar model was not deliverable anymore (how is that with spare parts?)...

 

So now it´s guessing what is really happening from the hardwarewere standpoint? is there a structural overheating problem? I don´t know. Initially I liked the lenovo w530 in the first few weeks when it worked. The hotline is poor, next day onsite is a farce when parts are not on stock,  escallation is worse, customer delight. It´s a joke.  

 

 

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