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jeppers113d
Paper Tape
Posts: 2
Registered: ‎09-13-2014
Location: United States
Views: 6,486
Message 1 of 7

W530 - USB ports keep randomly disconnecting and connecting!

Hello, my Lenovo W530 Windows 7 64 bit USB's have been randomly disconnecting and connecting, the things i have plugged into them are my mouse and an external hard drive, and they just repeatedly turn off then on again?  any ideas what is going on?  i've done some research where people have gone to their device manager then to their USB Root Hub Properties and was told to uncheck the option as show below for all the root hubs but it still does it.

 

thanks for your help =)

 

Link to image

 

Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 6,437
Message 2 of 7

Re: W530 - USB ports keep randomly disconnecting and connecting!

Hi Jeppers113d,

 

Welcome to Lenovo Community!

 

As per the query we understood that you are facing the issue with USB port on your ThinkPad W530.

 

This could be issue with chipset drivers or with USB drivers, I suggest you to uninstall all the USB adapter from the device manager and restart the system let the Windows install the generic driver for the USB adapter and check it once.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



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jeppers113d
Paper Tape
Posts: 2
Registered: ‎09-13-2014
Location: United States
Views: 6,411
Message 3 of 7

Re: W530 - USB ports keep randomly disconnecting and connecting!

Hi Hemanth, I don't know you, but I LOVE YOU!!! haha thanks, solution worked! you are awesome!

 

~JePPeRs

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Views: 6,373
Message 4 of 7

Re: W530 - USB ports keep randomly disconnecting and connecting!

Hi Jeppers113d,

 

I am glad to hear that your issue has been resolved. Please feel free to post in Lenovo Community Forums if you have any further queries!

 

Cheers!Smiley Happy

Hemanth Kumar



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purlmon
What's DOS?
Posts: 2
Registered: ‎05-12-2018
Location: US
Views: 1,433
Message 5 of 7

Re: W530 - USB ports keep randomly disconnecting and connecting!

Did it twice on my E545 and it didn't work for me.

purlmon
What's DOS?
Posts: 2
Registered: ‎05-12-2018
Location: US
Views: 306
Message 6 of 7

Re: W530 - USB ports keep randomly disconnecting and connecting!

Same for me; it didn’t solve the problem. Anything else try?

Social Support Agent
Social Support Agent
Posts: 119
Registered: ‎09-06-2018
Location: PH
Views: 168
Message 7 of 7

Re: W530 - USB ports keep randomly disconnecting and connecting!

Hello purlmon!

 

Welcome to the Lenovo Community Forums. Is this windows 10? Run device diagnostics and driver updates using Lenovo Vantage App. To know more: https://support.lenovo.com/us/en/solutions/ht505081

 

 

Hassen_Lenovo

 

 

Moderator comment: Link expanded for transparency.



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