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icubud
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Registered: ‎04-26-2018
Location: US
Views: 987
Message 1 of 9

W530 - using purchased lenovo recovery 3 disc set - Recovery Failed

[Moderator note: Added model number number to subject for discoverability.  ^AG]

 

I had to purchase a new hard drive due to disc failure warnings via the smart tests.

I had backed up my files on an external hard drive. When I purchased my laptop, I also purchased the Lenovo recovery disks.

I installed the new hard drive with little issue.

I booted the computer up, no problems. It loaded the disc 1 of the recovery set.
I answered the intro questions, it started the process and in less than a  minute I received the "Product Recovery: Recovery failed" message.

I checked the forums and I do not see a resolution. Maybe I missed it. 
The OS is Windows 7. 
Machine type: 2436
Model: CTO
BIOS: G5ETA6WW (2.66 )

 

Any help is appreciated.


IMAG1242.jpgIMAG1241.jpg

 

Moderator note: image containing serial number removed to prevent abuseIMAG1240wosn.jpgIMAG1240wosn.jpg

luckypunq
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Registered: ‎04-03-2018
Location: GB
Views: 949
Message 2 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

I wonder if it isn't a windows licencing issue ? I am not if M$ are still supporting installs of Win7 and maybe something is failing there if you are online during the install. Also it will not install if the previous install was upgraded to Win 10 during the period when it was offered for free.

Just throwing some possibilities around.
JohnL
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Location: US
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Message 3 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

Boot entry #2 ... is that an SSD? If so, remove it until the recovery completes. The WINDOWS 7 recovery set most likely does not support an SSD for recovery. Since this is WINDOWS 7, you may need to recover to a spinning drive, and then copy it to the SSD (if that is your intention).

 

The drive that you are recovering to should not have any partitions defined.

 

Remove your data drive during the recovery process.

Community SeniorMod
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Location: US
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Message 4 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

Hello,

 

From searching around, the SAMSUNG MZMPA016HMCD-000L1 part appears to be a 16GB mSATA SSD, which likely is used by the ExpressCache software to speed up access to the hard disk. 

 

I don't think its presence will affect recovery from Lenovo's factory recovery media set, since those are built with the ExpressCache provisioning in mind, but if the drive was selected as the one to restore the operating system to, I could see there being a problem since the factory load of Windows 7 needs more than 16GB of space for installation.

 

It doesn't hurt to remove it, though; you can always re-install the mSATA drive and load the ExpressCache software later.

 

If the recovery media still doesn't work, try booting from other discs in the set.  It could be that they working, but mis-labeled.

 

Regards,

 

Aryeh Goretsky

 

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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icubud
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Message 5 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

Thanks for your reply. I will correct the boot order.

I am wondering if the recovery discs will work on my laptop still since I have a new hard drive? Do you know?

Community SeniorMod
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Message 6 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

Hello,

 

The recovery disks should work fine with any kind of SATA HDD or SSD installed.  You just need to make sure the drive has enough space, and keep in mind that it will be erased as part of the process of installing the operating system to it.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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Community SeniorMod
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Message 7 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

Make sure the laptop's boot mode is Legacy Only or Legacy First. It's a mandatory condition to apply the Lenovo Recovery media with win7.



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Community SeniorMod
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Message 8 of 9

Re: using purchased lenovo recovery 3 disc set - Recovery Failed

When I install windows 7 or 10, I remove all drives except the one I am installing to.  I add the other drive(s) later.  I also wipe the target drive before starting.  Then boot into the BIOS hit F9 (load defaults).  If windows boot manager is still listed in boot order, I remove it.  The install will fix the boot order as needed.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
icubud
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Views: 702
Message 9 of 9

Re: W530 - using purchased lenovo recovery 3 disc set - Recovery Failed

I want to express a BIG thank you to Aryeh Goretsky & x220forme the combination of your suggestions was the answer. YAY!!!

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