05-05-2018 12:14 PM - last edited on 05-06-2018 04:05 AM by goretsky
[Moderator note: Added model number number to subject for discoverability. ^AG]
I had to purchase a new hard drive due to disc failure warnings via the smart tests.
I had backed up my files on an external hard drive. When I purchased my laptop, I also purchased the Lenovo recovery disks.
I installed the new hard drive with little issue.
I booted the computer up, no problems. It loaded the disc 1 of the recovery set.
I answered the intro questions, it started the process and in less than a minute I received the "Product Recovery: Recovery failed" message.
I checked the forums and I do not see a resolution. Maybe I missed it.
The OS is Windows 7.
Machine type: 2436
BIOS: G5ETA6WW (2.66 )
Any help is appreciated.
Moderator note: image containing serial number removed to prevent abuse
Solved! Go to Solution.
05-05-2018 03:58 PM
05-05-2018 04:40 PM
Boot entry #2 ... is that an SSD? If so, remove it until the recovery completes. The WINDOWS 7 recovery set most likely does not support an SSD for recovery. Since this is WINDOWS 7, you may need to recover to a spinning drive, and then copy it to the SSD (if that is your intention).
The drive that you are recovering to should not have any partitions defined.
Remove your data drive during the recovery process.
05-06-2018 04:03 AM
From searching around, the SAMSUNG MZMPA016HMCD-000L1 part appears to be a 16GB mSATA SSD, which likely is used by the ExpressCache software to speed up access to the hard disk.
I don't think its presence will affect recovery from Lenovo's factory recovery media set, since those are built with the ExpressCache provisioning in mind, but if the drive was selected as the one to restore the operating system to, I could see there being a problem since the factory load of Windows 7 needs more than 16GB of space for installation.
It doesn't hurt to remove it, though; you can always re-install the mSATA drive and load the ExpressCache software later.
If the recovery media still doesn't work, try booting from other discs in the set. It could be that they working, but mis-labeled.
05-09-2018 03:04 AM
Thanks for your reply. I will correct the boot order.
I am wondering if the recovery discs will work on my laptop still since I have a new hard drive? Do you know?
05-10-2018 11:18 PM
The recovery disks should work fine with any kind of SATA HDD or SSD installed. You just need to make sure the drive has enough space, and keep in mind that it will be erased as part of the process of installing the operating system to it.
05-11-2018 12:39 AM
Do it well, worse becomes itself
05-11-2018 12:08 PM
When I install windows 7 or 10, I remove all drives except the one I am installing to. I add the other drive(s) later. I also wipe the target drive before starting. Then boot into the BIOS hit F9 (load defaults). If windows boot manager is still listed in boot order, I remove it. The install will fix the boot order as needed.