07-17-2016 08:20 PM - last edited on 07-17-2016 08:28 PM by NateS
Thinkpad W540 will not upgrade to Win10 via Windows Update. Have also downloaded Media Creation Tool and Win10 iso file. All are 64-bit as is my processor and current Win8.1 Pro w/ Media Center. Have tried running MCT and iso as administrator with no success. I'm running out of time for a free upgrade! System has 8GB RAM and plenty of free space on hard drive. All 8.1 updates and patches are installed. All drivers are updated. Please help!
Moderator comment: Model added to subject for clarity.
07-17-2016 08:41 PM - edited 07-17-2016 08:45 PM
OOPS -- saw you tried this already.
Have you tried obtaining the upgrade directly from Microsoft via their Win10 Media Creation tool?
You will be able to download an entire .ISO file to burn a CD or create a bootable USB stick:
This works better, sometimes, than the Windows upgrade pestering message.
How are you fixed for disk space? The upgrade needs qute a bit of extra room ~ 5 - 10 GB, at least, to store previous machine state.
07-21-2016 07:56 PM
I have plenty of disc space. Safe Mode wouldn't work either; it didn't recognize that my Win8.1 was activated.
Just finished a chat/remote session with Microsoft. The tech investigated and found that there is one or more hardware incompatibilities preventing the upgrade that must be resolved. My system is out of warranty at Lenovo as of last November. I can't seem to find any way to get support from Lenovo to find what the problems are and what it will take to fix them. The Lenovo web site even implies that Think products are serviced by corporate service centers rather than consumer.
Can anyone shed any light on the supposed hardware issues with a factory W540 built in November of 2014 and how to rectify this situation. I am located in the Birmingham, AL general area if that makes any difference.
Thanks for any help.
07-22-2016 08:10 AM
How was your system configured? I had no such issues upgrading my W540 to Windows 10.
07-22-2016 08:44 AM
Have you had a look at this guide? There are a few things to uninstall that might be interfering with the upgrade.
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07-22-2016 01:05 PM