04-28-2015 03:29 PM
I just bought a W550s, and have just installed all the current windows updates, added my antivirus, office suite, adobe suite, winrar. That's pretty much everything I've done to it so far.
Just booted it up after installing most recent windows update.
Came up on the black screen "2102 detection error for SSD2" Press ESC to proceed
I've had lenovos (Thinkcentres, thinkpads), but never really had these kind of issues.
What is the best process to get a hold of support? Nothing wrong with phone support, but I've found myself clicking through the suitable options and being on the phone with a software company that has no real relation to Lenovo, so I'd prefer to at least start a ticket/investigation by email/online.
04-30-2015 04:46 AM
Welcome to Lenovo Community!
As per my knowledge the issue is indicating to mSATA drive which will serve as SSD2 and it is giving error. I’d suggest you to look at your laptop configuration and remove small SSD since you have primary SSD drive. But at first check out the function of small SSD drive - cache only or/and hibernation partition storage. And disable appropriate features for that drive.
Hope this helps!!
04-30-2015 07:37 AM
I should have given a description of the machine itself:
500GB 7200 RPM hard drive (not SSD)
8GB SSD for boot/etc
So, I don't have a primary SSD. Also, the laptop itself is just over a week old, so I didn't figure I'd have to be taking out hard drives or replacing them any time soon at all.
There has been no hardware modifications since I received it at all. So, it is a stock laptop. Battery has only cycled once. It's been turned off probably a total of 6 times (installing updates, etc.), and it hasn't had any heavy file moving (not that it would be put on the SSD in either case). For any shutdowns, they were soft shut-downs (through menu), so it shouldn't have anything to do with hibernation settings - hibernation in power options has been disabled as well.
Very confused, and I'm a little dissapointed if the only way to fix the brand new SSD is to remove it and disable any functions, as the function of the SSD is the sole purpose that I bought that upgrade (sounds crazy, right?)
04-30-2015 10:53 AM