03-23-2017 11:48 AM
Hi, my son's laptop will not boot. Error says:
The operating system couldn't be loaded because a critical system driver is missing or contains errors.
Error Code: 0xc0000185
You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.
This is a W550s model 20E2-CT01WW originally bought (May 2015)with Windows 8.1 Pro 64 but subsequently upgraded to Windows 10 during the free upgrade period. We never created recovery on any media for either Windows version. I know there's supposedly a way to reset to factory (would need a little help with that), but I suspect he would lose all his files as well as we would be back down at Windows 8.1 unable to get the free upgrade to Windows 10. Since we can't get any boot on this, I don't see how to run any driver fix tools. Any ideas on how to proceed here?