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12-15-2010

Västra Frölunda

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Windows explorer + other windows applications crashing regularly at resume from sleep and hibernate

2010-12-15, 20:44 PM

Good evening,

I have a Thinkpad W510 (4319-29G) running Windows 7 Pro 64bit. The system is loaded with the latest software and drives from Lenovo including BIOS 6NET74WW (1.34), upgrade was done Dec 7th (windows update performed Dec 15th).

The machine has

- 8Gb RAM

- nVidia Quadro FX880M, driver version is 8.17.12.5896, 7-9-2010 and video card BIOS is 70.16.5f.0.b

- dual harddrives,

   - one Seagate Momentus XT 500Gb (ST95005620AS) FW rev SD23 in the main location with C: and some other partitions

   - one Hitatchi 320 Gb (HTS723232L9SA60) FW rev FC4ZC50B in the bay.

- Intel Centrino Advanced-N 6200 AGN, driver version 13.3.0.24, 7-14-2010

- Intel 82577LM Gigabit Network Connection, driver version 11.5.10.1030, 7-22-2010

 

Recently I have experienced crashes of multiple windows components at resume from sleep and hibernate.

It seems to happen when swithing location (from work to home) and thus switching from docking station with wired network connection to no dock and wireless network connection (dont know if this has any bearing but anyway).

In the event viewer I typically have some 6-12 application errors logged. Sample output from event viewer is:

 

Log Name: Application

Source:Application Error

EventID:1000

Level:Error

Logged:2010-12-15 20:30:02

Task category:(100)

Keywords: Classic

Computer: xxxxxxx (my computername)

 

Then for each application the following detailed data is written in event viewer in the general tab:

#1
Faulting application name: rundll32.exe_nview64.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: nview64.dll, version: 6.14.10.13527, time stamp: 0x4c35752f
Exception code: 0xc0000005
Fault offset: 0x00000000000f0786
Faulting process id: 0x115c
Faulting application start time: 0x01cb9bd59882f1f6
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: C:\Program Files\NVIDIA Corporation\nView\nview64.dll
Report Id: b606b17d-0881-11e0-be39-00a0c6000000

#2
Faulting application name: taskhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800bb350
Faulting process id: 0x10c0
Faulting application start time: 0x01cb9bd5694caebe
Faulting application path: C:\Windows\system32\taskhost.exe
Faulting module path: nview64.dll
Report Id: b6ae8cb2-0881-11e0-be39-00a0c6000000

#3
Faulting application name: sidebar.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc9e1
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800bb350
Faulting process id: 0x6f0
Faulting application start time: 0x01cb9bd5986a397a
Faulting application path: C:\Program Files\Windows Sidebar\sidebar.exe
Faulting module path: nview64.dll
Report Id: b6bd0bd9-0881-11e0-be39-00a0c6000000

#4
Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x0000000008c3b350
Faulting process id: 0x1210
Faulting application start time: 0x01cb9bd569d9ae8e
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: nview64.dll
Report Id: b6d21ac7-0881-11e0-be39-00a0c6000000

#5
Faulting application name: Dwm.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc541
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800ba570
Faulting process id: 0x11c4
Faulting application start time: 0x01cb9bd569aa125c
Faulting application path: C:\Windows\system32\Dwm.exe
Faulting module path: nview64.dll
Report Id: b72bfbe8-0881-11e0-be39-00a0c6000000

#6
Faulting application name: rundll32.exe_PWMTR64V.DLL, version: 6.1.7600.16385, time stamp: 0x4a5bc9e0
Faulting module name: nview64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c35752f
Exception code: 0xc000041d
Fault offset: 0x00000001800bb350
Faulting process id: 0x1450
Faulting application start time: 0x01cb9bd59995023a
Faulting application path: C:\Windows\system32\rundll32.exe
Faulting module path: nview64.dll
Report Id: b7e4521b-0881-11e0-be39-00a0c6000000

 

 

It seems that a module "nview64.dll" is always the first application to crash. I suspect this has something with graphics to do.

I dont know if this event triggers the following crashes or if it is so that the display is initialized before the other programs.

After all crash diagnostic messages have been shown windows explorer restarts and also other applications restart but a lot of system tools in the system tray are gone so a cold start is needed to restore all tools again.

I really would appreciate any help and suggestions how to fix this really annoying issue.

 

Thanks, Anton

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3 Posts

03-24-2017

US

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  • Posts: 3
  • Registered: ‎03-24-2017
  • Location: US
  • Views: 34
  • Message 2 of 2

Re: Windows explorer + other windows applications crashing regularly at resume from sleep and hibern

2017-03-24, 21:58 PM

This same error occurs with my ThinkPad X1 Carbon when I connect to or disconnect from my ThinkPad Onelink Pro Dock. Were you ever able to resolve this issue?

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