11-01-2008 02:59 AM
I just received my order 3 days ago, but I had found that the DVD writer came with my W500 cannot read any DVD/CDs.
I had tried several different CD/DVDs, including the recovery discs that came with they system, no luck at all.
while at the same time, my desktop, fujitsu laptop have no problem to read those DVD/CDs.
I am pretty sure the writer came with the system is defective. how can I fix it?
before I placed the order, I worried about the keyboard issue, but at the end it turned into DVD writer issue for me.
how can I get a new dvd writer?
Solved! Go to Solution.
11-01-2008 04:42 AM - edited 11-01-2008 04:43 AM
please let PcDoctor or Lenovo Tool Box check your system.
You´l find these programs on Lenovo support pages. See link on top of this page.
Then contact support with your results.
They problably will send you a new one.
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using ThinkPad 13, X1 Carbon 2nd Gen., Yoga 900, ThinkPad Yoga, T430s, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
11-01-2008 11:49 AM
thanks for the suggestion,
and I did the test with the recovery disc, and also music cd, Pc doctor says tests have failed.
I think the dvd writer is really defective