06-03-2017 01:34 PM - edited 06-03-2017 01:55 PM
I'm about to ship my thinkpad p50 from the Philippines to the US using a forwarder. My p50's touchpad and track pad stopped working. The keyboard is still working but the trackpoint, the trackpad, and the mouse buttons are not working. I tried everything but nothing works, planning to disassemble it acually but I'm scared that it might void my warranty.
I want to use its US exclusive NBD on site warranty, but I'm not sure if lenovo will allow on site repairs at the storage or receiving areas of USPS, DHL, or any forwarder.
Do any forwarder even allows such kind of service...... like keeping the laptop and having on site repairs at their offices/storage areas?
Please help Thanks!
06-03-2017 02:08 PM
I have never heard of any courier that had that sort of facility
06-04-2017 09:13 AM
Have you talked to support? Did they tell you to ship to U.S.?
05-28-2018 05:39 AM
Yes, they asked me to ship it to someone i know in the us and have the NBD on site at their place. Shipping will cost me at least $180 dollars back and forth. I decided to have it fixed it here and just buy the parts at ebay or aliexpress, to save cash.