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hisnibs
Paper Tape
Posts: 4
Registered: ‎01-25-2018
Location: CA
Views: 1,991
Message 1 of 13

on screen display not working after "critical updates" installed today

today I installed these 3 updates:

 

Synaptics UlraNav Driver: 18.0.7.117

Lenovo Power Management driver: 1.67.14.05

Intel Management Engine: 9.1.45.3000

 

Installation of: Message Plus Uninstaller 1.1.0.0 was not sucessful.

 

I notice this evening that my OSD is not working (volume, brightness, caps lock and num lock) These functions work but just no display. 

 

I subsequently installed, just now:

 

Thinkpad Power manager: 6.68.15

Intel USB 3.0 Driver: 5.0.4.43

Realtek High Definition Audio driver: 6.0.1.8409

 

These further updates did nothing to remedy the problem

 

I am operating W7 Professional, 64-bit.

 

Sincerely,

 

 

Community SeniorMod
Community SeniorMod
Posts: 3,165
Registered: ‎12-01-2007
Location: US
Views: 1,953
Message 2 of 13

Re: on screen display not working after "critical updates" installed today

Hello,

 

Have you tried reinstalling the appropriate version of the ThinkPad HotKeys Feature Integration package for the appropriate model of your unidentified ThinkPad?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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Sebastien_m
Paper Tape
Posts: 3
Registered: ‎08-29-2018
Location: FR
Views: 1,937
Message 3 of 13

Re: on screen display not working after "critical updates" installed today

Hi,

 

I'm running the same problem after last windows update (only crtitical and security updates).

Integration is not working anymore. 

 

Install Hotkey integration again does not solved the problem.

 

 

T460 on W7 pro 64

hisnibs
Paper Tape
Posts: 4
Registered: ‎01-25-2018
Location: CA
Views: 1,926
Message 4 of 13

Re: on screen display not working after "critical updates" installed today

Where would I find this Hot Keys package, here on the Lenovo site?

 

Sorry, I thought I mentioned my laptop, but obviously not, just my OS; I have a 4-year-old W540.

 

The poster who also replied to this has almost the identical system to me, and the Hot Keys installation had no effect on his machine.

 

Regards

Sebastien_m
Paper Tape
Posts: 3
Registered: ‎08-29-2018
Location: FR
Views: 1,924
Message 5 of 13

Re: on screen display not working after "critical updates" installed today

Yes on the lenovo support site, just search available donwloads for your W540, under section software and utilities :

https://pcsupport.lenovo.com/fr/fr/products/laptops-and-netbooks/thinkpad-w-series-laptops/thinkpad-...
Lenovo Staff
Lenovo Staff
Posts: 4,783
Registered: ‎10-29-2009
Location: NC
Views: 1,917
Message 6 of 13

Re: on screen display not working after "critical updates" installed today

This issue is discussed here:  https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Latest-Power-Management-Driver-Conflicts...

 

It seems to be a problem with the latest version of Power Management Driver.  To avoid the problem, follow these steps:

1.  Open Device Manager

2.  Expand "System Devices" category

3.  Double-click on "Lenovo PM Device"

4.  Click on "Driver" tab, and then click on the "Roll Back Driver" button.

 

I believe verion 1.67.14.4 is OK, but 1.67.14.5 is bad.  

hisnibs
Paper Tape
Posts: 4
Registered: ‎01-25-2018
Location: CA
Views: 1,910
Message 7 of 13

Re: on screen display not working after "critical updates" installed today

I just installed the Hot Keys utiliy and have partial success. The volume and screen brightness displays are working again, but the CAPS LOCK and NUM LOCK displays are not. Also, my speaker mute key is working (did previously) but the microphone mut is perpetually on and won't turn off. 

I will try your suggestion about rolling back that driver and get back to you later today or tonight.

 

Regards

Sebastien_m
Paper Tape
Posts: 3
Registered: ‎08-29-2018
Location: FR
Views: 1,903
Message 8 of 13

Re: on screen display not working after "critical updates" installed today

The roll back solution ended working.

 

Thanks for the advice!

MOBtechnic
What's DOS?
Posts: 1
Registered: ‎08-29-2018
Location: US
Views: 1,880
Message 9 of 13

Re: on screen display not working after "critical updates" installed today

On my P50 with Win7 it appears that two of the lenovo services aren't starting.

'Lenovo Hotkey Client Loader' and

'Lenovo Microphone Mute'

If I start them manually from the windows services utility then everything works properly. However, when I restart the computer they don't start automatically.

Unfortunately my roll back driver button is greyed out.

 

hisnibs
Paper Tape
Posts: 4
Registered: ‎01-25-2018
Location: CA
Views: 1,863
Message 10 of 13

Re: on screen display not working after "critical updates" installed today

FYI, the roll-back of the suggested driver worked, thanks.

 

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