The repair depot has received my laptop and via a phone call I placed to them, they have indicated that this is billable. I am expecting that I'll receive a bill in the amount of somewhere around $665 like the person here: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P51s-sata-ribbon-attachment-FAIL-NO-FIX/...
This is a racket. I would like to speak to an escalation agent as soon as possible. Judging by the warranty in section 2:
2
What This Agreement Does Not Cover
This Agreement does not apply to Lenovo Servers, Storage and Phone products.
Lenovo shall have no responsibility for the following:
(i) uninterrupted or error-free operation of a product or Service;
(ii) loss of, or damage to, your data ;
(iii) any software programs, whether provided with a product or installed subsequently;
(iv) failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment,
natural disasters, power surges, improper maintenance, or use not in accordance with product information materials;
(v) damage caused by a non-authorized service provider,
(vi) failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the
Lenovo product at your request;
(vii) products or parts from a Lenovo product or non-Lenovo product with an altered identification label or from which the
identification label has been removed,: or
(viii) any pre-existing defects in your product that occurred on or before the date of this Agreement.
I fail to find any of these that apply to my situation. The PC was working fine, unopened, and I started experiencing symptoms of hard drive failure, then the pc stopped detecting the storage drive altogether.
Secondly, I fail to see how accidental damage protection applies:
C. Accidental Damage Protection (“ADP”)
This Service covers operational or structural failure caused by:
(i) liquid spills on the keyboard,
(ii) unintentional bumps or drops from not more than fifteen (15) feet or five (5) meters,
(iii) an electrical surge that damages the product’s circuitry, or failure of the integrated screen, Lenovo will repair or replace (in
its sole discretion) the product; provided, however, that the damage to the product is caused by an accident and is
unintentional.
This Service only covers components installed in your product at the time of purchase, including the internal central processing
unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated screen,
optional features installed by Lenovo at the time of purchase, and other components that Lenovo includes as a standard
feature with the product.
Because aside from the manufacture defect in the SATA mobo port, the laptop is in pristine condition.
case number 03551325 ref:_00D30V2Wu._5001O1G4kDs:ref
