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wrong order of P50 from lenovo outlet

2017-04-01, 17:44 PM

Hi, everyone,

 

I bought a p50 from lenovo outlet this past wednesday. The specifications include 4k screen and M.2 512G SSD. But, this Friday when I received the laptop, I found it was only equipped with standard screen(1920*1080) and 500G HDD. This is totally not what I wanted. So, I want to ask if any of you has this simiar experience. My question is:

if I request a returning for exchange, lenovo will refuse my request and give me the full refund since this specification is not on sale in lenovo outlet? or lenovo will try to assessmble an alternative one for me and diliver to me?  

 

appreciate any ansnwers in advance!

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11293 Posts

01-02-2010

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Re: wrong order of P50 from lenovo outlet

2017-04-01, 19:58 PM

I think the answer is maybe.  They are migrating to the soon-to-be-released P51, so they are probably aren't going to build one.  They may have one they can use for a swap if they were showing that configuration on the outlet.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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Re: wrong order of P50 from lenovo outlet

2017-04-01, 23:01 PM

Thanks!richk! I will call the post-sales customer serice next monday to see what will happen. 

 

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4 Posts

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Re: wrong order of P50 from lenovo outlet

2017-04-03, 20:48 PM

I contacted post-sales customer service and they gave me 2 options:

1. keep the wrong one with 94$ off. I don't think this is a fair offer. (4k scrren+512G M.2 SSD)-94$ = (1080P screen+500G HDD).

2. return for a full credit back(unsurprisingly).

 

But I just want the correct one.  What should I do? so far, I rejected those 2 offers. I told them I just I want the correct laptop with the specs I ordered. They promised someone will contact me later.

 

This is really a terrible experience shopping in  lenovo outlet! 

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11293 Posts

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Re: wrong order of P50 from lenovo outlet

2017-04-04, 2:58 AM

Look on the outlet and see if they have a configuration you prefer.  Check back as they may change often.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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